Jacob Hoover Email & Phone Number

Athens, Georgia, United States

-Elevated annual net profit of $100k to $1.2milli in 2 years-Orchestrated staff recruitment, training and development; grew team from 2 – 17 with a retention rate of 100%-Authored brand SOP; implementing all systems and procedures regarding customer service, booking, recruitment, staff management, budget, payroll and inventory-Facilitated transition to a.

-Increased annual net profits from 350k to 1.8milli in 2 years-Executed all staff recruitment and training; grew team from 7 to 13 employees-Crafted and implemented all systems and operational procedures including but not limited to customer service standards, booking, recruitment, staff management, cash handling, budget, payroll and inventory-Transitioned.

Greater Atlanta Area

-Set and exceeded sales goals while supporting the team; increased profit by over 10% in 2019-Built long lasting relationships with clients through outstanding experiences by providing expert sales skills, product knowledge and honest feedback on products -Created exclusive events and promotions to bring animation and connection to the brand-Leveraged.

Greater New York City Area

-Oversaw and managed 5 New York City Metro locations; responsible for Store Managers and internal staff, reported directly to US Head of Retail - Served as sole recruiter, trainer and developer of all employees -Transformed 5 underperforming stores into top producers in the US market with nearly all stores surpassing monthly sales goals within 5 months.

Athens, Georgia Area

-Acted as main ambassador; provided council to the founder/CEO on all decisions involving branding, operations, policies, procedures and employee relations for 9 retail doors and online ecommerce platform-Fashioned and facilitated branding strategy and enduring message ensuring all aspects of marketing aligned with the company ethos; increasing sales.

Greater New York City Area

-Oversaw operations, sales, and staffing of 8 high volume locations throughout NY and MA as well as developed new territory for emerging brand by overseeing the build out of 3 new locations-Orchestrated recruitment, training/development and retention of top talent-Maximized profits by developing and piloting sales/promotional platforms for the company’s.

Greater New York City Area

Created, directed, and oversaw all operations and marketing for a privately owned, high-end, boutique salonRebranded a long-established, creative boutique salon: Within two years, garnered them their first inclusion in ELLE Magazine’s Top 100 U.S. SalonsIncreased gross profit by 344% in first two and a half yearsIdentified signature product line for focus.