J Krishnakumar Email & Phone Number

Enterprises Business Billing

Currently handling India & UK customer Postpaid and Prepaid billing + Revenue Assurance.

Ahmedabad Area, India

Navi Mumbai

Pre Billing & Post Billing Activities :Successfully leading Dump team & Sample team in the BQA (Billing Quality Assurance). Clarifying billing / System related doubts & confirming of problems & its effects.Checking of Corporate, RTL, GSM, FWP & RIM including data & non data Customers for Bill runs.Prebill checking of roaming cdr.Verifying the applied tariffs and rates as per the customer’s plan and scheme.Understanding all the tariff plans and promotions & verifying whether same have been implemented correctly in ADC (Billing system).Identifying problematic accounts/bills & raising the issue with the managers & Billing Tech team for necessary rectification.Generation & Distribution of Bill Sample id for checkingThrough checking of the generated samples of the bills.Checking duplication of Calls.Search for existing errors in the bill sample.Waivers & Adjustment Analysis.Security Deposit, Installation and Rentals Check for New Billers and Tariff Migration customers. 100% Performa check for New Billers and corporate customers. New plan configuration checking in production. As team and handling the day-to-day process and improving upon their role thereby establishing goodwill with the customers and maintaining customer loyalty and controlling the billing error. Achievements :Achieved target of successfully launch of Reliance GSM Billing & Migration of RTL: As per management.Achieved target of successfully launch of Reliance Broadband Service (HSD)New Invoice server launched and Tested by QA for Production (CCM server)Created Macro in Ms -Excel for dump checking (Arithmetical calculation and alignments)

Interconnect Billing (IUC) :End to End validation of all the three instance Switch, Mediation and Billing. New Dial code ConfigurationCNP (Charging Number Prefix) Matrix ValidationIUC Rate Matrix ValidationNew Trunk Group ConfigurationTG Reconciliation ProcessB-Party Routing ProcessBilling Call Summary ValidationIntec CDR Rejection Analysis; CDR Reconciliation ProcessMediation Tables ValidationRevenue Assurance (Retail Billing) :Correctly defined business rules and modifying existing Business rule validation tables.Analyzing Zero Pulse Del’s and deactivating of the same.Reconciliation of Billable DN’s Vs DN’s billed.Arbor level DEL reconciliation with switch to negate pulse loss.Facility Audit in Switch against billing software & VAS audit.First billing error identification for Suppression.Reconciliation of arbor CDR calls to calls of CDR Mediation.CDR reconciliation between switch, Billing software and mediation.Analysis of log created pertaining to VAS activation/deactivation.Usage type allocation checks.Rejected CDRs reconciliation at mediation level.Checking Toll free numbers defined in billing software.END-to-END test.Pre Billing Activities :Testing for the new Tariff plans & rate verification and signoff process from Revenue Assurance TeamReconciliation of CDR submitted from Switch to AMD and AMD TO BPValidation of the PBC (Pre Bill Check reports) reports.Verification of Unbilled calls, whether System rating is specified according to URS.Security Deposit, Installation and Rentals Check for New Billers and Tariff Migration customers. Suspense Pulse: Re-rating of the CDR based on the MIU error code, thereby recycling for billing.100% Proforma check for New Billers and corporate customers.Reconciliation of CAF against arbor for tariff plan opted for new billers.To Provide De duping details to all Zones & FMS team.

Master, Business Administration

Bachelor Of Mathematics

Education record