Jessica Barry Email & Phone Number

Atlanta, Georgia, United States

• Lead architect for Performance+, leading design teams through the entire product lifecycle from idea generation to final designs. Employed journey mapping, service design, and design thinking.
• Project lead for redesign of VoiceConsole, which included creating a two-year design and development plan and multi-phase release schedule.
• Improved the efficiency of Performance+ Setup design and development by creating and implementing UI pattern library.
• Improved navigation of multiple… Show more Lead architect for Performance+, leading design teams through the entire product lifecycle from idea generation to final designs. Employed journey mapping, service design, and.
• Improved navigation of multiple Performance+ products by identifying key issues with design system navigation patterns; designed solutions to resolve issues with minimal resources.
• Mentored junior designers and conducted workshops on UX strategy, user centered design, and product architecture. Show less

Atlanta, Georgia, United States

• Served as the Lead architect for the Fire product (State Farm contractor). Discerned customer pain points to prioritize product solutions across omnichannel experiences.
• Simplified information from 10+ complex documents into a single, easy-to-understand interface for managing homeowner’s claims.
• Reduced support calls by redesigning rental car chatbot to support missing user workflows.

Sandy Springs, Georgia, United States

• Crafted strategic UX solutions for information-heavy architecture, employing wireframes, sitemaps, annotated service blueprints, and heuristic user flows. Subject matter expert (SME) for complex, technical user problems.
• Enhanced customer adoption of Workspace ONE Access by leading a multi-phase project, collaborating with development and product management teams across multiple product teams.
• Spearheaded research into information architecture redesigns, influencing leadership on… Show more Crafted strategic UX solutions for information-heavy architecture, employing wireframes, sitemaps, annotated service.
• Spearheaded research into information architecture redesigns, influencing leadership on product strategy and roadmaps.
• UX lead for all product design reviews, working with cross-functional teams to assess usability impact and escalate issues to leadership as needed. Show less

Sandy Springs, Georgia, United States

• Crafted strategic UX solutions for information-heavy architecture, employing wireframes, sitemaps, annotated service blueprints, and heuristic user flows. Subject matter expert (SME) for complex, technical user problems.
• Reduced support costs by $1M through improved error-handling workflows and best practices.
• Improved product accessibility by managing a $250k project to audit and resolve web and mobile applications issues.

• Ensured the delivery of top-tier software products through end-to-end management of QA processes, comprehensive testing strategies, and leadership of a high-performing QA team.
• Implemented industry best practices to enhance product quality, validate features, and optimize software development life cycles.
• Aligned QA processes with business goals through strategic planning, contributing to the successful delivery of reliable and efficient software solutions within condensed… Show more Ensured the delivery of top-tier.
• Aligned QA processes with business goals through strategic planning, contributing to the successful delivery of reliable and efficient software solutions within condensed timelines.
• Supported multiple product technologies, including HTML,.NET, java/javascript, and css. Show less

Atlanta, Georgia, United States

• Built and led a global support team of 75 team members in a fast-paced, startup environment.
• Maintained uptime of 30+ SaaS environments by developing and implementing support policies, escalation processes, and support training.
• Implemented comprehensive policies and procedures to accommodate escalating support demands, which grew from 100 requests per week to a daily volume of over 100 requests.
• Created a new consultant pipeline by developing training methods and preparing… Show more Built and led a global support team of 75 team members in a fast-paced, startup environment.
• Created a new consultant pipeline by developing training methods and preparing employees for advancement from support to consultant roles. Show less

Enhancement, configuration, and management of Quorum software through all aspects of product life cycle, including needs assessments, design, development, testing, and release.