Member of a small and growing team of dedicated professionals who are committed to providing services to second homeowners, protection of their Aspen real estate assets, marketing short and long term rentals, and provide comprehensive services for rental guests.

Oversight of daily operations including: Rooms, F&B, Engineering and Recreation of 405-key 4-Diamond condo-hotel including 6 F&B outlets, 33,000 s.f. of indoor conference space, well-developed seasonal recreation programming and a championship Robert Trent Jones Jr. golf course. Served as the homeowner association manager and rental liaison. Supervised project improvements. Ensured a positive customer experience by maintaining high-quality facilities and remedying problems. Verified property compliance with legal, safety, operations, labor, brand, and service standards. Conducted both routine and short-notice quality assurance audits with departments. Kept owners informed of brand initiatives and guest experiences along with an in-depth analysis of property performance, incorporating guest, financial, employee, and business data.• Achieved $41MM top-line revenue and $5MM EBITDA exceeding 2019 budget.• Championed Hyatt Destination Hotels’ branding. Successfully Rolled out World-of-Hyatt loyalty program to resort and condominium owners.• Built a strong rapport with property owners by having an open line of communications.

A start-up hospitality consulting firm providing “à la carte” services including sales, marketing, social media, revenue management, and asset management. Duties included creating a corporate infrastructure and drafting rental agency agreements. Lead corporate strategic and tactical legal initiatives. Included partnering with the executive team to negotiate business-critical contracts. Participated in the definition, development, and monitoring of company policies, procedures, programs, and provided continuing counsel and guidance on legal matters and implications.

Created a short-term vacation rental program for Timbers Resorts’ newest development at Timbers Kauai, Hawaii. Developed standard operating procedures with homeowners and entered into rental agreements with fractional and whole owners who wished to rent room nights.• Set up of central reservations system (Sabre|SynXis) and new PMS (Springer-Miller Systems|Host) with assorted interfaces.• Co-developed marketing & revenue management strategies and systems to bring inventory to market & create brand awareness.• Wrote & implemented rental management agreements for new homeowners• Won the RFP to be exclusive rental agent and market Residence Club HOA inventory at The St. Regis New York.

Association Manager of wholly owned residential community of 100 condominiums.An Executive Committee member that reported to the Hotel General Manager, the Homeowners’ Association board of directors and the Director of Residential Operations for Starwood/Marriott Vacation Ownership.Responsible for hiring, training and supervision of a team of concierge, butler and door attendants to providing exemplary service to residents that pay the highest average association dues in San Francisco.Personally oversaw of all renovations and deliveries pursuant to Association rules.Oversaw Capital Reserve expenditures for both the Residences and Master associations.Active as a director of the Yerba Buena Community Benefit District and the YerbaBuena Alliance that directly serve and are funded by the neighborhood community.• Oversight of Residential and Master Association budgets that annually finished at budget surpluses during my tenure.• Developed a team that provided Forbes 5-Star-like service levels to a residential community of 100 condominiums.

Managed 2 hotels with 394 guest rooms, 4 restaurants and 30,000 square feet of conference center spaceOversaw Sales, Food & Beverage, Rooms Division, Human Resources & Engineering departments.Annual implementation and follow-up with strategic planning sessions involving all aspects of business including mutually agreed to terms of departmental accountability.Performed new employee orientation including handbook policies & procedures, "Guest Service 101" and setting out company expectations.• Modernized yield management systems that had direct positive impact on ADR during peak periods of occupancy.• Modernized preventative maintenance program.• Created Manager-on-Duty program and provided seasonal training.

Oversaw of management of approximately 240 condominium units in short-term rental program. VPM was largest property management company in Snowmass Village at the time.Oversaw of management of 6 homeowner associations.• Expanded inventory of rentable units by 80 and added 2 homeowner association contracts.• Company was sold in 2008 after its record-breaking revenue and profit fiscal year.