Currently working on Onboarding team and taking charge of - The first contact with customers through products- Providing business solution through products by matching customer's business environment- Building a new process of handling bug reports and resolving reports with high efficiency- Launching new products & features for Japanese market- Localizing products for Japanese market

- Handled overall services for passengers of Xiamen Airlines and Sichuan Airlines- Managed departure flights for Xiamen Airlines- Took responsibility of accurate inspection of Advanced Passenger Information System passenger management system. - Provided multi-lingual services in English, Chinese, Japanese and Korean in a multi culture environment- Conducted service quality assessment and educated new employees- Managed submission of legal documents to Japanese Customs, such as declaration of arrival and departure

- Coordinated passenger movements on behalf of airline- Provided creative solutions & strong communication - Managed passengers by providing excellent customer service, communicating clearly in English, Japanese and Portuguese- Effectively managed large numbers of passengers to deliver secure and smooth check-in process. - Relayed customers' evaluation & feedback to relevant department during regular meetings