Jacqueline Lyons Email & Phone Number

• Managed daily operations, orchestrating forward-thinking strategies to accomplish profit and expansion goals enabling the team to bring sessions from -30% to +35% in one year
• Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands
• Directed product flow and informed management of delays and challenges, as well as suggested resolutions

Needham, Massachusetts, United States

• Set goals, formalized policies and enforced operational standards to maximize team performance to achieve $50M in new client revenue annually
• Responsible for managing an agile work stream, including backlog grooming, sprint planning, triage and prioritization, and coordination with cross-functional teams
• Coordinated project planning and execution with team members and team leads

Greater Boston Area

• Managed engineering allocations to ensure that project deliverables were completed successfully and delivered on time
• Monitored and analyzed website performance metrics, including referral traffic, module test results, and rank data, for strategy prioritization and resource allocation decisions for upcoming website initiatives
• Performed traffic and conversion analyses across multiple global markets to gain insight into keyword and page performance

• Responsible for identifying, analyzing, researching, and reconciling customer accounts to keep our clients and high level executives fully operational and satisfied
• Good business judgment when making decisions and always considering the relevance/impact of each decision on the business

• Supported customers and negotiated solutions that met creditor and debtor needs
• Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate

• Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands
• Delegated tasks to administrative staff, increasing office productivity and streamlining company operations

• Promoted exceptional quality of life for residents by innovating, organizing and conducting entertaining and stimulating activities
• Responsible for publishing corporate newsletter, recruitment, budget and training of new personnel