Jack Marston Email & Phone Number

As the HoAC of The Project Lab, I focus on the success of our leading Tasmanian management consulting firm, specialising in strategic consulting, operational consulting and improvement, and technology project delivery. I drive performance, growth, quality and excellence in client service and people development.

As a Principal Consultant I worked diligently to support a high-performing team of consultants and delivery team members who are equipped and motivated to work with our clients to achieve their goals.

Leading the General Sector team working with a diverse range of clients in State government, Local government, Defence, Tourism, Hospitality, ICT and professional services.

Tasmania, Australia

Working in digital transformation projects across a range of industries, private sector, federal, state and local governments. With a strong technical background and a desire to continually drive process improvement.

Tasmania, Australia

Tasmania, Australia

Managing the development pipeline and publication of Forgotten Isle Studios video game products to online markets.Also working as the Lead Environmental Artist, crafting and creating fun environments for our players to experience our games.

Tasmania, Australia

As an Engagement Manager my goals are to support existing clients, delivering a high quality of service and grow our new client base through strong pre-sales knowledge and process.Some of my skills and achievements are the following:• Ensuring that client business application systems are maintained and supported to align to contractual obligations (Service Levels agreements, KPIs, Contractual Goals)• Manage resourcing / hiring, internal training, skill enhancement, cross trainings, and communications with internal support teams as required• Leading pre-sales engagements for extensions, new deals, and variations, to grow team my and the broader business lines• Develop strong working relationships with key stakeholders to understand and ensure that the technology and support needs are identified and understood

Tasmania, Australia

Managing multiple support teams under the Agile process framework. Analysing new avenues of digital improvement and process enhancement. Reviewing past developments and planning future proofing strategies via data visualisation/reporting and automation.

I work with a range of clients from an array of private and public organisations. I work closely with our clients on a face to face and remote communication basis. My technical skill set and expertise is built around the ServiceNow Platform, being an Analyst and a Administrator.

Formulating testing timelines for both internal teams and external clients during large project cycles. Producing comprehensive testing documentation (Test scripts, test scenarios and status reporting). Conducting several layers of business/system testing on various cloud platforms, integrations, and databases.

Hobart

Working as a Service Delivery Manager (SDM) I manage small dynamic teams under the Agile process framework. Working closely with clients to achieve beneficial outcomes for both parties. Analysing new avenues of digital improvement and process enhancement. Reviewing past developments and planning future proofing strategies via data visualisation/reporting.