Jessica M. Email & Phone Number

Irvine, California, United States

· Create, track, and update timelines and project budgets.· Coordinate and communicate with OEM automotive customers.· Collaborate with internal engineering and design teams in completing projects.· Submit weekly project reports and project completion reports.· Create and implement processes that improved efficiency and on-time delivery.· Schedule client meetings for communication and updates.· Cost effective analysis.· Develop project charter.· Create risk assessment and management planning.· Adjust scheduled and resources as needed.· Document lessons learned.· Track project progress against plan.

· Monitor, track, and move parts as required through the production flow to ensure timely delivery to next production location. · Organization, labeling and parts location/storage. · Maintaining BOMs (Parts lists).· Cost effective parts sourcing and making parts requisitions more streamlined.· Assist PMs and Production Managers in maintaining deadlines and budgets.· Assist with organization and maintaining workflow.· Participate in production meetings to keep all departments aligned on goals.· Organization and the ability to manage numerous tasks throughout the workday is essential.· Coordinate off-site processing of parts to ensure on-time delivery as required.· Work with the planning, procurement, engineering, and production teams to ensure MRP/ERP data is and remains clean and accurate.· Communicate part status and estimated completion dates to leadership weekly.· Assist production leadership and project teams with action item updates as required.· Support purchase requisition creation for scheduled contract work as required.· Ensure quality assurance throughout the production process.· Oversee production status and notify the production team to ensure scheduled goals are met.

Anaheim, California, United States

· Collaborate with stakeholders to define project scope,objectives, and deliverables for aerospace engineeringprojects.· Develop detailed project plans, timelines, and resourceallocation strategies.· Monitor project risks throughout the lifecycle and implementtimely risk response plans.· Coordinate with resource managers to secure necessarypersonnel, equipment, and materials.· Maintain regular communication with stakeholders, providingproject updates, progress reports, and addressing concerns.· Develop and manage project budgets, monitoring expensesand ensuring adherence to financial constraints.

Anaheim, California, United States

· Lead the day-to-day operations of the aerospace productionfacility, ensuring adherence to production schedules, qualitystandards, and safety protocols.· Monitored production output, efficiency, and resourceutilization to meet or exceed targets.· Collaborated with planning and scheduling teams to developproduction plans that align with customer orders andinventory levels.· Collaborated with the quality team to address any qualityissues promptly to ensure the highest standards of productquality by implementing quality control measures andconducting regular inspections.· Adhered to aerospace regulations and industry standards tomaintain compliance.· Collaborated with engineering, supply chain, and qualityteams to ensure seamless communication and alignment ofproduction goals.

Anaheim

· Generated accurate and up-to-date quality records, inspectionreports, and documentation for clients and vendors.· Completed AS9102 First Article Reports (FAIR) and knowledgein AS9100.· Interpreted prints and GD&T.· Collaborated with engineering, and production to ensureseamless communication and alignment on quality objectives.· Gathered vendor certifications and test reports for completedjobs.· Collaborated with project managers.

Tustin, Ca

- Identified and qualified potential leads through variouschannels, including cold outreach, networking events, onlineresearch, and industry associations.- Initiated contact with potential clients, and conduct engagingpresentations to showcase our products/services.- Analyzed existing operational processes to identify areas forimprovement and efficiency gains.- Ensured compliance with industry regulations, safetystandards, and company policies.

Irvine, Ca

- Oversaw daily operations, ensuring efficiency, quality, andcompliance with industry standards.- Developed and implemented a customer service strategyaligned with company goals and values.- Collaborated with the COO to implement a strategic approachin customer relations and production. Worked with the CFO tomanage financial performance, including budgeting,forecasting, and cost control.- Lead, mentored, and managed a team of customer servicemanagers, supervisors, and representatives.- Defined and monitored key performance indicators (KPIs) tomeasure customer satisfaction, loyalty, and serviceeffectiveness.- Handled escalated customer issues, ensuring timely resolutionand maintaining a high level of customer satisfaction.

Anaheim

- Followed established procedures, performed a variety of administrative responsibilities.- Established and maintained customer relationships through courteous and efficient servicing of customer requests.- Maintained regular communication with assigned customer accounts and responded to customer service issues.- Prepared, submitted and received invoices from both vendors and customers. - Maintained an appropriate level of confidentiality with regard to customer and company matters.- Collected data, conducted research and compiled information using a variety of mathematical calculations for a broad range of reports and projects.- Collaborated with project managers in special projects’ procurement and production.

Irvine, Ca

- Provide exemplary customer service by responding and handling customer’s concern, exceeding the client’s expectations.- Translated customer problems to programmers and system administrators.- Resolved customer's problems with custom software built by Workory.- Implemented ideas and presented to founders.