J. Michael Valenti Email & Phone Number

New Orleans, Louisiana, United States

Providing advanced billing access working with Braintree, chargebacks, and fraud detection. In addition to supporting customers with domain and hosting-related concerns.

Louisiana, United States

Metairie, Louisiana

Hammond, LA

• Managed sales and ensured customer satisfaction following company’s customer service policy of extraordinary customer care.
• Interacted with customers and provided quality customer service.
• Processed excellent customer photos.

Hammond, LA

• Responded quickly and effectively to alerts and outages in company’s monitoring system.
• Remained available for on-call duties for 24/7 circuit and data support.
• Recognized and implemented troubleshooting steps for all company core products and services based on customer subscribed services.
• Identified customer data quickly and effectively using all associated company systems.
• Documented, reported, and communicated issues and outages to company’s transport service providers, as well as communicated status updates to affected customer, other associated company personnel, and to other support.
• Differentiated between types of circuits used for customer core services, and recognized how circuits terminated on company equipment versus how circuits terminated on services company serves as resold products using.

Hammond, Louisiana, United States

• Responded quickly and effectively to alerts and outages in company’s monitoring system.
• Remained available for on-call duties for 24/7 circuit and data support.
• Recognized and implemented troubleshooting steps for all company core products and services based on customer subscribed services.
• Identified customer data quickly and effectively using all associated company systems.
• Documented, reported, and communicated issues and outages to company’s transport service providers, as well as communicated status updates to affected customer, other associated company personnel, and to other support.
• Differentiated between types of circuits used for customer core services, and recognized how circuits terminated on company equipment versus how circuits terminated on services company serves as resold products using.

Hammond, LA

• Interacted with customers and provided quality customer service.
• Initiated sales and ensured customer satisfaction.
• Performed cash management duties and processed sales transactions.

Associate Of Arts And Sciences - Aas, Computer Systems Networking And Telecommunications

Activities and Societies:  Dean’s list 2015

Bachelor'S Degree, Liberal Arts And Sciences, General Studies And Humanities

Activities and Societies:  Received Dean’s List in Fall 2009 and Fall 2010 semesters  Received President’s List in Spring 2011 and.