Providing advanced billing access working with Braintree, chargebacks, and fraud detection. In addition to supporting customers with domain and hosting-related concerns.

• Managed sales and ensured customer satisfaction following company’s customer service policy of extraordinary customer care.• Interacted with customers and provided quality customer service.• Processed excellent customer photos.

• Responded quickly and effectively to alerts and outages in company’s monitoring system.• Remained available for on-call duties for 24/7 circuit and data support.• Recognized and implemented troubleshooting steps for all company core products and services based on customer subscribed services. • Identified customer data quickly and effectively using all associated company systems.• Documented, reported, and communicated issues and outages to company’s transport service providers, as well as communicated status updates to affected customer, other associated company personnel, and to other support team members.• Differentiated between types of circuits used for customer core services, and recognized how circuits terminated on company equipment versus how circuits terminated on services company serves as resold products using AT&T termination gear. • Ensured understanding of difference between various dry pair circuits ordered from AT&T (HDSL-2W, HDSL-4W, etc.).

Responded quickly and effectively to alerts and outages in company’s monitoring system.• Remained available for on-call duties for 24/7 circuit and data support.• Recognized and implemented troubleshooting steps for all company core products and services based on customer subscribed services. • Identified customer data quickly and effectively using all associated company systems.• Documented, reported, and communicated issues and outages to company’s transport service providers, as well as communicated status updates to affected customer, other associated company personnel, and to other support team members.• Differentiated between types of circuits used for customer core services, and recognized how circuits terminated on company equipment versus how circuits terminated on services company serves as resold products using AT&T termination gear. • Ensured understanding of difference between various dry pair circuits ordered from AT&T (HDSL-2W, HDSL-4W, etc.).

• Interacted with customers and provided quality customer service.• Initiated sales and ensured customer satisfaction.• Performed cash management duties and processed sales transactions.