Jonathan Mitchell Email & Phone Number

Newport, Wales, United Kingdom

United Kingdom

Building, configuring and installing desktop and laptop PCsConfiguring and installing printersConfiguring mobile phones for usersReplacing Windows 7 machines with Windows 10Troubleshooting and support of hardware and software, including Office 365, Citrix, and NHS specific applications, both remotely and face to faceTraining users on how to connect from home to work remotely.Using SCCM, Active Directory, KACE and Service Point.Liaising with third-party support… Show more Building, configuring and installing desktop and laptop PCsConfiguring and installing printersConfiguring mobile phones for usersReplacing Windows 7 machines with Windows 10Troubleshooting and support of hardware and software, including Office 365, Citrix, and NHS specific applications, both remotely and face to faceTraining users on how to connect from home to work remotely.Using SCCM, Active Directory, KACE and Service Point.Liaising with third-party support providers when necessary. Show less

Cardiff, Wales, United Kingdom

Working as part of a team responsible for a Windows 10 rollout in a large financial organizationResponsibilities include pre-onboarding and quality checking of all laptops in readiness for handoverResolution of any issues found during the checking processLiaising with users during onboarding sessions to ensure familiarity with Windows 10 and help fix any issues found with their applications.Return of old laptops to the build center.

Cardiff, United Kingdom

Supporting the Technology Development & Portfolio department with installing, overseeing and managing a news graphics generating system (Viz Story), including testing, installation and configurationSupporting the pan-BBC project to install Skype for Business across the entire business, this involved liaising with the project manager, visiting users to install and configure handsets, configuration of Skype for Business applications, team call groups and associated user… Show more Supporting the Technology Development & Portfolio department with installing, overseeing and managing a news graphics generating system (Viz Story), including testing, installation and configurationSupporting the pan-BBC project to install Skype for Business across the entire business, this involved liaising with the project manager, visiting users to install and configure handsets, configuration of Skype for Business applications, team call groups and associated user accounts.Project management including liaising with Super Users, users and suppliers, as well as with the News departments for both English and Welsh language TV and Radio which included dealing with change control and information securitySupporting the pan-BBC upgrade project which aimed to upgrade the BBC desktop operating system to Windows 10 as the liaison project support for application testing. Responsibilities included testing applications, running test sessions and overseeing and supporting other users through the testing session, reporting and recording successes and failures of software upgrades using JIRA and TestRail to record resultsBuilding laptops, desktops and servers which included installing and configuring Windows and Linux operating systems Day to day administration and support of Nagios and Shinken monitoring systems.Significant liaison with project management teamsWorking with the broadcast network control systems (BNCS) software development team which included building desktops and servers, connecting to broadcast equipment, configuring driver and control software. Also included designing, writing, testing and implementing software control panels for users of BNCS 3 using DelphiDay to day administration and support of the BNCS network and attached hardware and softwareDatabase administration responsibilities to update network and providing support as requiredSome experience of C# Supporting BNCS v4.5 which included building and configuring PCs Show less

Cardiff, United Kingdom

Providing first and second line support to IT users including software and hardware installation and configurationBuilding PCs to user specification requirementsUsing SAP Business Objects to produce bespoke statistical reports for a variety of purposes including but not restricted to Key Performance Indicators for customer generated support callsUpgrading BBC Desktops to Windows XP which included providing technical support to ATOS. Using admin tools within Active Directory… Show more Providing first and second line support to IT users including software and hardware installation and configurationBuilding PCs to user specification requirementsUsing SAP Business Objects to produce bespoke statistical reports for a variety of purposes including but not restricted to Key Performance Indicators for customer generated support callsUpgrading BBC Desktops to Windows XP which included providing technical support to ATOS. Using admin tools within Active Directory for a variety of purposes, including, but not restricted to changing passwords and automatic software deployment.Main achievements in this role include:Supporting the Software Development team to assist to build, write, design databases with web front ends for use within BBC Wales such as the Server Administration, Hospitality and Crimewatch databasesDesigned and built the NewsLibrary and StillsLibrary systems that replaced Cardbox in the Archives Department. Show less

Cardiff, United Kingdom

Providing first line support to IT users, both face to face and over the telephone. Changing passwords, installing software, working within SLAs to provide support in a timely manner, working with all levels of staff within BBC Wales. Responsible for the tickets allocated to me, making sure all were completed within the SLAs

Bridgend

Working as part of a small team my initial main responsibilities were to handle calls and provide first line support for IT users for Dŵr Cymru Welsh Water users based all over Wales. Responsibilities also included incident management using ITIL2 and running statistical reports on a daily basis.

Newport

Employed in a large call centre as part of a team that provided technical and customer support service to both prospective and existing customers of NTL and Virgin Internet. The job involved troubleshooting problems and providing technical fixes over the telephone, helping new customers set up their computers for Internet use and also full customer support on issues such as billing and mailing of new software.

Bridgend

Data entry and consolidation

Bridgend

Duties included assisting with installation and configuration of hardware and software for networked and standalone PC systems, including troubleshooting and problem solving. Travelling within the local area to provide these services and backup support to customers. Unfortunately due to the loss of a large contract, New Millennium were no longer able to support their own technician and so my position was made redundant as from October 1998.

Education record

O Levels :- 1A, 4B (including English Language, Maths), 3C, 2D

Sewac Access To Information Technology, Pass