Nick Stewart Email & Phone Number

Seattle, Wa, Us

Seattle, Wa, Us

Seattle, Washington, United States

MindBody Software System Administrator, Client Relationship Manager, Facilities CoordinatorSeattle Changing Room is a health/movement/fitness studio specializing in the Gyrotonic and Gyrokinesis methods.

Seattle, Washington, United States

Consultant and Functional Lead for the Technology Services Optimization practice focusing on ServiceNow assessments and implementations for companies in the multimedia, healthcare, energy, and biopharmaceutical industries.

Greater Seattle Area

Responsibilities included implementing process improvements and custom features, troubleshooting, training, and managing engagements with vendors, consultants, and external support. • Configured, implemented, and maintained ServiceNow production and development instances. • Defined business requirements; applied user access controls; designed homepages, dashboards, and form UI’s; configured OOTB features; developed custom applications; led training sessions; and built the knowledge base for the ServiceNow production instance. This resulted in improved self-service and service desk incident resolution rates which led to the creation of actionable metrics for KPI reporting.• Documented use cases and technical specifications, developed training materials, and led training sessions for the Office 365 collaboration initiative with a focus on SharePoint Online, OneDrive, and Microsoft Teams. This resulted in 100+ empowered end users and increased adoption of Microsoft 365.

Greater Seattle Area

Responsibilities included supporting business system applications, addressing and troubleshooting all bugs, feature requests, and general enhancements.• Configured, implemented, and maintained OfficeSpace Software (Visual Directory, Move Manager, and Reports & Analytics)• Administered SharePoint site development projects using SharePoint 2007 and 2010 which included the successful implementation of the Allen Institute Intranet site that had 220 users and averaged 14,000 page views per month.• Developed custom SharePoint master pages, lists, libraries, and work sites using SharePoint Designer 2007 and 2010 to customize HTML, CSS, and Java Script.• Acted as the liaison between the end users and the IT department. • Worked with outside vendors and consultants for 3rd party solutions including conducting meetings and generating Statement of Work comparison reports for senior leadership. • Captured, edited, and encoded all seminar and training videos using Adobe Premiere Elements 11.

Greater Seattle Area

• Assisted with the management and coordination of 22 projects by maintaining timelines utilizing MS Project and Project Server (Project Web Access). • Led status meetings with project stakeholders and generated weekly, monthly, and annual KPI reports for the Director of Operations.

Greater Seattle Area

• Assisted with travel arrangements, professional membership dues, conference registrations, preparing expense reports, purchase requisitions, and processing corporate credit card reconciliations. • Provided document control for 387 Standard Operating Procedures and Project Planning documents.