Joseph N. Email & Phone Number

Richardson, Tx, Us

Dallas, Texas, Us

Dallas, Texas, Us

Dallas, Tx, Us

• Assisted with break-fix issues or hardware repair/refresh/replacement/set up on Windows 10 and MAC machines• Assisted end users with connecting or requesting access to company networks, shared drives, shared files, licenses, or policies as allowed. • Verified access rights within AD and SNOW daily• Assisted with reimage and wipe of data for received assets before disposal• Helped troubleshoot various software and hardware issues

Ashburn, Virginia, Us

• Provided local hands on IT support for Raytheon location with occasional Remote Support• Assisted with a broad range of break-fix issues or hardware repair/refresh/replacement/set up• Assisted end users with connecting or requesting access to company networks, shared drives, shared files, or policies as needed• Assisted with reimage and wipe of data for desktops, laptops, and cell phones• Helped troubleshoot various software and Bitlocker encryption issues• DXC-Customer Experience (CX)• DXC-ServiceNow Fundamentals• DXC-Technical Support• Assist in developing internal knowledgebase • Stockroom organization and asset management

Chantilly, Virginia, Us

• Provided IT Support for Parsons and 18,000 employees• Assisted with a broad range of requests while logging tickets into Salesforce tracking system Utilize Active Role System (Active Directory) to reset passwords, assign security tokens, and push group policies to assets• Assisted end users with connecting or requesting access to company networks, shared drives, shared files, or policies as needed• Utilized Salesforce to document and track tickets until a satisfactory resolution was reached• Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.• Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.• Trained and supported end-users with software, hardware and network standards and use processes.• Remained up-to-date on latest technologies and solutions applicable to company products in order to provide best support to end-users.• Provided basic end-user troubleshooting and desktop support on Windows and Mac systems.• Loaded software, granted permissions and configured hardware for new employees as part of onboarding process via ARS/AD systems.• Set up PC desktops and laptops and all types of mobile devices.• Provided solutions to operations issues for users while working closely via phone, email, and live chat with end users.• Maintained high tech support standards for quality and productivity metrics.

- Provide IT support for Omnicom’s DAS agencies worldwide. - Supporting over 10,000 users across 60 different agencies. - Properly logged issues into Footprints ticketing system for tracking. - Troubleshoot issues with software and/or hardware of Macs, PCs, and mobile devices. - Assist users with restoring access to networks, VPN, LAN, Wifi, and company web portals. - Resolve account lock-outs and passwords resets using company Active Directory. - Communicate with users to ensure escalated issues have been resolved to satisfaction.

- Provided research and support for luxury car brands and NFL - Assisted with a broad range of requests using company designed ticketing system - Prepared results for users in an organized format to users to receive. - Compiled data for company into requested Kingsoft system - Handled user’s requests via telephone and email.