Consultant
Providing INSIGHTS, adding VALUE, and driving RESULTS that HELP businesses by offering white-glove business consulting and low-cost IVR outsourcing services to improve efficiencies and experiences at every customer touchpoint. Dedicated, experienced, and committed to helping improve customer service, optimize operations, reduce costs, and increase revenue.Areas of Expertise: Corporate & Business Strategy, Finance and M&A, Change Management, Project Management, Operations & Supply Chain, Sales & Marketing, Workforce, Management Consulting, Administration, Strategic Planning, Call/Contact Center and IVR Technology, Business Intelligence and Reporting AnalyticsIndustries: Healthcare, Insurance, Retail, Real Estate, Auto, Finance, Telecommunications, and TechnologySpecializations: Business Communication Technology Knowledge Transfer, Sales Engineering, Lead Generation, Digital Marketing, Site Assessments, Benchmarking, Training, Performance Improvement Plans, Business Process Solutions, Implementation, Financial, Capacity, and Strategic Planning, Forecasting, RFP, RFQ, RFI, Business Requirements, Project Management, Testing, Mergers and Acquisitions, Quality Management, Conversational Designs, Platform Configuration and Administration, Business Intelligence, Reporting Analytics, and Operational TransformationsConfigure, Administrate, Manage, and Support CCaaS, UCaaS, CPaaS, IVR, and Outbound Dialer Solutions that integrate with Web APIs, CRMs, Databases, STT/TTS engines, and Credit Card Payment Processing GatewaysEnhance Customer Experiences (Call/Conversational Scripts, Call/Conversational Flow Designs, Voice-Over Recordings, Platform Configurations, and IVR Reporting Analytics)
