Justin Padgett Email and Phone Number

• Direct the oversight and management of business systems to ensure optimal performance and alignment with organizational goals.• Direct technology operations, including hardware and software procurement, maintenance, and replacement for 160+ employees.• Manage vendor relationships and data governance to ensure compliance and efficiency in IT operations.• Collaborate with executives and other directors to align IT strategies with organizational goals and ensure seamless integration of technology solutions. • Oversee data mining and report generation using SQL Server Reporting Services and Excel.• Actively mentor and coach team members to develop skills and achieve professional growth. • Promote a culture of inclusion and equity within the IT team, ensuring diverse voices are heard and valued.

• Served as a member on Clinton County's Zoning Board of Appeals, which has the power to make final determinations and rule on matters provided in the Clinton County Zoning Ordinance (CCZO).• Handled appeals, interpretations, variances, and exceptions, ensuring compliance with local zoning regulations.• Collaborated with fellow board members, county officials, and community stakeholders to make informed decisions that impact land use and zoning in the county.• Provided clear and fair rulings on zoning issues, contributing to the balanced development and growth of the community.

• Oversaw business operations for mailing documents and annuity transfer processing, maintaining SLAs and compliance.• Improved operational efficiency by 50% through strategic process improvements and custom database solutions.• Collaborated with senior leadership and cross-functional teams to drive business process improvements and achieve organizational objectives.• Fostered an inclusive work environment by actively participating in hiring blitzes and providing equitable performance reviews.

• Oversaw and managed business systems to support the efficient processing of appeals and technology services. • Led business operations related to appeal processing and technology, achieving significant reductions in processing times.• Managed relationships with vendors and IT departments, ensuring successful project execution and system optimizations.• Directed multiple IT projects, replacing legacy systems and incorporating paperless processes.• Implemented data governance strategies to ensure data integrity and compliance with regulations.• Conducted research on available vendors to determine best pricing and product quality.• Advocated for equitable practices and inclusive policies within the appeal processing and technology team.

• Controlled the development, implementation, and maintenance of business systems, optimizing procedures and workflows.• Created and maintained reports using SQL, and documented process flows using Visio.• Contributed to e-filing development, implementation, and maintenance for the Michigan Tax Tribunal.• Acted as system administrator responsible for training and developing support personnel.• Streamlined training efforts by creating and updating procedures and materials.

• Compiled and prepared unemployment insurance appeal files for the Michigan Compensation Appellate Commission using the document imaging system.• Ensured a positive experience for diverse groups of unemployed workers and employers by delivering excellent service.• Provided assistance to the senior analyst for special projects, including compiling and consolidating nomenclature from various business units into a new system aimed at facilitating vendor understanding of company jargon. • Enhanced efforts by preparing key recommendations for process improvements.

• Developed and implemented an online scheduling system.• Led and instructed a course educating first offenders on driving under the influence.• Designed curriculum for the course aimed at first offenders with BACs greater than or equal to 0.17.