At KE Managed Technology Solutions, we are a team of experienced professionals who care deeply about providing quality IT support. Our Michigan-based small business is veteran-owned and operated.Founded in 2019 with a commitment to quality and future-focused automation, we understand the importance of prompt and attentive IT support. Our team is dedicated to ensuring that your concerns are handled with the utmost care and thoroughness, so you can feel confident that they won't happen again.We proudly serve Macomb, Oakland, Lapeer, and St. Clair counties, and as a Microsoft Partner, we have the expertise to support virtually all Microsoft products and tools. We also partner with industry leaders like Dell, DUO, HP, SOPHOS, Fortinet, and Bitdefender to ensure that we deliver the best solutions to our clients.Our satisfaction guarantee means that we fully utilize industry-leading technology to increase your company's efficiency, cut expenses, and protect you against cyber threats. Our mission is to grow KE Managed Technology Solutions and use our success to help our local veteran community with housing, job placement, and mental health support.

• Implemented IT projects, including the integration or upgrade of technology solutions.• Issued Microsoft Server deployments and creation of virtual server environments using VMware.• Networking, WAN and remote connectivity deployment and configuration.• Deployed of backup and disaster recovery solutions.• Deployed security solutions (MFA, Firewalls, EDR, etc.)• Microsoft Azure deployment and configuration.• Built and maintained documentation and work instructions around solutions, technologies, and client environments.• Network Administration / proactive technical alignment duties.• Tracked and managed project tickets and project schedules.

• Planned, analyzed, developed and deployed a business wide information security awareness training program to 300+ end users. • Independently created company Security Operations Center (SOC). • Reviewed vulnerability scans, presented solutions, and provided real-time solutions.• Ensured company software is patched and continuously protected from internal and external threats.• Designed training manuals and issued exercises to end users. • Assessed incoming threats, identified weak points, and improved company infrastructure.

• Ensured all employees have the necessary hardware, software, and access they need to perform at their highest level.• Maintained office IT asset inventory.• Tracked and reported team KPIs.• Acted as the primary point of contact for issues related to end user support.• Performed assessments of new tools and solutions to meet the changing needs of the business and provide recommendations to leadership.• Continued strong security posture of endpoints through patching and AV updates.• Supported IT related launch activities as required.

• Provided help desk support for end-user software and hardware issues.• Maintained inventory of hardware including cell phones, desktops, laptops, and tablets.• Design and deploy Microsoft Windows images to improve IT efficiency.• Created and published IT documentation for use as internal knowledge-base• Provide support for various software packages including Microsoft Office, AutoCAD and QuickBooks applications.• Diagnosed server hardware and software issues and implement solutions.• Explained advanced concepts in a non-technical manner to end-users.

• AMD Champion: created and provided documentation on upcoming hardware products, and presented technical specifications to my sales team. • Participated in additional merchandising activities such as creating displays and end caps, completing markdowns, price changes, and maintaining visual vendor standards. • Supported store operations by executing loss prevention awareness.• Proactively prepared by external research, vendor, and product training.• Built lifelong relationships with customers through consultative solution selling and customer satisfaction.

• Collated and analyzed data, putting together production reports for both engineering & operation managers.• Reviewed worker performance, identify training needs & organize relevant training sessions.• Ensured customer orders are completed on time and that quality standards and targets are met.• Assisted management team to formulate objectives and understand requirements.• Identified processes that can improve project efficiency and act as a change agent for them.• Completed employee assessments as required.

• Tested and reviewed CCTV and alarm systems. • Generated reports to increase overall security awareness for management. • Conducted foot and vehicle patrols• Protected property from internal and external threats.

• Scheduled personnel for all internal and field jobs.• Verified all field equipment is in good working condition.• Verified all personnel have required equipment to perform jobs.• Assisted in the training of personnel.Maintained outstanding customer service between clients and customer personnel

As the events of 9/11 unfolded, I felt it necessary to protect my country in any manner imaginable. I joined the US Army and was soon assigned to Abrams Tank Maintainer 62A as an automobile mechanic. Over a 25-month period, I served two tours in Iraq.​• Maintained (14) M1A2 Tanks• Responsible for 100% mission capability in a time of peace and war.• Executed sound judgment for conflict resolution.• Promoted teamwork and allegiance within my platoon.