·Thoroughly investigate and document all accident details.·Review policy document to confirm coverages and insured’s liability for physical damage/cargo.·Navigate insureds through the claims process to include arranging towing or cargo transfers, coordinating shop repairs, etc.·Obtain relevant claims documents to include physical damage/cargo damage estimates and values.·Provide direction to independent adjusters to obtain necessary photos and claims facts.·Collaborate with internal and external attorneys to review coverage and resolve issues at legal proceedings.·Prioritize file resolution to include settlement negotiations and issuance of timely payments.·Identify files for subrogation or salvage referral.·Effectively document claim facts to ensure compliance with Great West and insurance industry standards·Emergency response duties which include arranging towing and recovery of equipment/cargo. ·Set file reserves based on physical damage/cargo value and policy facts.

● Analyzed information within incident reports and assigned appropriate financial reserves, then documented in the Riskmaster database.● Reviewed documents such as bills of lading, commercial invoices, freight bills, equipment interchange documents, police reports, and customs documents for items involved in damage claims.● Investigated claims to include interviews with claimants and witnesses.● Apprised management, counsel, and insurance brokers of significant developments and prepared reports of ongoing investigations.● Examined maritime rules for relevant mitigation, researched similar incidents of historical significance, and read petitions while working with legal counsel as needed.● Researched state laws and OSHA rules as necessary.● Prepared weekly and monthly financial reports for management review using Business Intelligence.

• Prepared medical charts for patient visits.• Coordinated Clinical Research Associate (CRA) site visits.• Reviewed patient lab work and communicated lab results to pharmaceutical company sponsors.• Supported CTS to meet industry trial data deadlines.• Utilized Inform, Oracle, Rave, and Medidata databases to report data to sponsors.• Reported patient adverse events and concomitant medications to sponsor.• Requested Echocardiograms from Cardiology department.• Uploaded Echocardiograms, CT and PET scan data from disc to Virtual Scopics, AG Mednet, and Bioclinica databases.• Maintained Informed Consent documentation.• Investigated missing lab values and resolved sponsor and CRA queries.• Monitored laboratory sample shipment tracking.• Performed lab kit inventory.• Deidentified patient personal health information.• Created and maintained spreadsheets for financial tracking purposes.• Mentored new hires.• Throughout the course of the clinical trial, assessed adherence to SCRI SOPS, Good Clinical Practices, IRB regulations and guidelines.

• Customer service support• Verify suspicious properties• Review photos• Document internal complaints• Inquiry management• Claim support• Capture customer information and complete supporting documentation as required• Mentor new hires

•Managed up to 13 multiple vehicle accidents daily.•Continual management and monitoring of all claims where repairs and liability are still being completed and/or investigated. •Resolution of customer concerns and escalations •Mentoring of new hires and transitioning employees•Top performance, recognition and awards for customer service

• Implementation of new policies and practices for attendance • Revision of operational procedures• Supervision of multiple representatives within the organization• Conducted interviews with job applicants.• Revised standard operating procedures for use among customer service representatives.

Training, monitoring and assessing employees that reported directly to position. Distributed reports on same employees on a weekly basis.