Joseph Stephen Email & Phone Number

Richfield, Minnesota, Us

Transforming Order Management, Customer Care and Geek Squad Services technology teams leveraging Cloud Native technologies, Agile and Lean product practices and analytics / machine learning

Richfield, Minnesota, Us

Currently, I lead the Geek Squad Services Technology team at Best Buy. Geek Squad is the nations largest CE Service provider serving customers. I'm extremely proud of my team of over 200 technology professionals that design, develop, deliver, and maintain this custom solution that process millions of complex transactions each month.Previously, I led technology strategy and software delivery for Best Buy's Mobile (cell phone) business. The Best Buy Mobile activation system is the largest cell phone and connected product activation platform covering all major US carriers. Throughout my time leading this organization, we've accomplished some pretty incredible things.➤ PRODUCT AND TECHNOLOGY TRANSFORMATION TO ADOPT LEAN PRODUCT AND MODERN ENGINEERING PRACTICESLed product and technology modernization of top three business units (multi-billion revenue stream) at Best Buy to poly cloud, cloud native architecture and lean product management practices.➤ INVEST IN CUSTOMER-FOCUSED INITIATIVES THAT CREATE VALUELike many organizations, we had a tendency to focus on "keep the lights on" initiatives rather than innovate and take smart risks. Over the last few years, we've made a shift in that thinking, and it has resulted in better in-store experiences and an improvement to our bottom line.➤ ORGANIZATIONAL TRANSFORMATION / ADOPTION OF AGILEIt's hard to create esprit de corps in a highly distributed software development and product management organization. However, we have done just that. Through a modification of our engagement model, adoption of agile principles and methodologies, and accomplishment of work through self-organizing teams, we have an environment where every member of the team is engaged and understands how they contribute to the broader department, business unit, and organization. Results:→ Delivery quality ↑ by 47% and frequency ↑ 160%→ Production incidents ↓ by 59%→ Employee engagement score of 90% (65% industry avg)

Richfield, Minnesota, Us

In my first role at Best Buy, I took on the oversight of engineering and delivery for several application stacks within the Best Buy Mobile technology portfolio. This included definition and delivery of product roadmaps, sprint backlog grooming and management, and development of product solutions.I worked closely with the merchant/business team, marketing, and field operations to assess and address new business opportunities and develop product and technology strategy and decisions.During my time in this role, I had the opportunity to create value in a number of different ways:→ Designed and implemented continuous integration and continuous delivery platform→ Conceptualized and implemented data mart to enrich data and make it more valuable→ Leveraged advanced analytics and machine learning to minimize fraud and predict customer retentionAs the business grew, I was asked to take on more responsibility by leading the broader product and engineering organization.

Boston, Ma, Us

I established a Program Management Office (PMO) to support and lead a large cross-functional initiative to enhance the speed and frequency of business software delivery across Target's mobile and e-commerce portfolio.My direct responsibilities included stakeholder management, budget oversight, scope management and prioritization, and leadership of a multi-vendor consulting team, including Target employees to achieve project objectives.

Bangalore, Karnataka, In

Various roles leading technology, architecture and technology delivery for various clients of Wipro.

Post Graduate Certificate Of Management Studies, Business Administration And Management, General

Bachelor Of Engineering (B.E.), Electronics And Communications Engineering