• Provide confidential support for business operations: strategic planning, marketing, advertising, editing and/or developing business documentation, and performance objectives;• Create business documents, including letterhead, brochures, logo design, and web development;• Tutor undergraduate and graduate students privately;• Prepare individual resume and/or cover letters; and• Deliver performance evaluation and interview support for individual job coaching.

• Maintained ready accessibility to members and providers to respond rapidly and effectively to member questions or problems;• Achieved positive relations with staff to assist with member/provider relations’ concerns;• Provided prompt routing for claim adjustments based on member benefits;• Made and reported recommendations for change to management;• Collected, recorded, and reported data on member/provider relations for use by Administration in the evaluation of changes in member/provider attitudes and the assessment of the effectiveness of company education and orientation programs;• Maintained all departmental productivity, quality, and timeliness standards; and• Intervened with providers to assist members or groups in obtaining necessary services.

• Planed, prepared, and followed an approved course of study with measurable objectives for each course taught: Business Technology; • Developed strategies for more effective classroom learning;• Lead workshop and guided exercises to assist students with effective written communication for application to business situations;• Encouraged group interaction through collaborative coursework assignments;• Taught the importance of audience, persona, and purpose in writing;• Guided students through computer applications and learning resources to help them master grammar and writing mechanics as well as address other learning concerns;• Evaluated instruction and learning by means of written and/or oral tests; and• Maintained and submitted accurate reports involving student performance.