J. Tann Pace

J. Tann Pace Email and Phone Number

Head of Consumer Collections @ First Financial Bank Texas
Flower Mound, TX, US
J. Tann Pace's Location
Flower Mound, Texas, United States, United States
J. Tann Pace's Contact Details

J. Tann Pace personal email

n/a
About J. Tann Pace

J. Tann Pace is a Head of Consumer Collections at First Financial Bank Texas. She possess expertise in loan servicing, banking, credit cards, insurance, mortgage lending and 14 more skills.

J. Tann Pace's Current Company Details
First Financial Bank Texas

First Financial Bank Texas

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Head of Consumer Collections
Flower Mound, TX, US
J. Tann Pace Work Experience Details
  • First Financial Bank Texas
    Head Of Consumer Collections
    First Financial Bank Texas
    Flower Mound, Tx, Us
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  • Credit Union Of Texas
    Chief Mitigation Officer
    Credit Union Of Texas Sep 2023 - Sep 2024
    Dallas-Fort Worth Metroplex
    Responsible for all collection and recovery activity for a $2.5 billion credit union.
    View
  • Mechanics Bank Auto Finance
    National Director - Collections & Customer Service
    Mechanics Bank Auto Finance Sep 2022 - Sep 2023
    Dallas/Ft. Worth, Texas
    Responsibility for all customer service and collection activity for a $4 billion indirect auto portfolio. Included centralized operations for Customer Service and Early Stage collections located in Irving, Texas and Las Vegas, Nevada, as well as seven late stage collection teams embedded in dealer service centers across the country.
    View
  • Santander Consumer Usa
    Senior Vice President, Customer Service & Service Support
    Santander Consumer Usa Nov 2018 - Sep 2022
    North Richland Hills, Texas
    Direct oversight and responsibility for all customer service and related support activity for two large national prime and sub-prime auto portfolios totaling $60 billion in receivables. Serviced approximately 600,000 customer interactions per month by phone, live chat and secure web messaging utilizing three domestic sites, as well as indirect responsibility for three offshore locations in Mexico, the Caribbean and Columbia.
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  • Wells Fargo
    Senior Vice President- Head Of Customer Service And Loan Operations
    Wells Fargo Aug 2012 - Nov 2018
    Dallas/Fort Worth Area
    Responsible for providing positive customer experiences for end consumer and dealer customers in a $60 billion indirect auto portfolio. Included new customer interactions (Welcome Call), customer correspondence fulfillment and inbound customer service call centers across four sites located in Texas, Arizona, North Carolina and Minnesota. Other loan operations responsibilities included:Payment/Remittance ProcessingOriginations & Insurance SupportTitle Storage/ReleaseCredit Reporting & Dispute OperationsComplaint management (Office of the President)
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  • Wells Fargo Dealer Services
    Vice President/Director, Early Stage Collections
    Wells Fargo Dealer Services Jan 2005 - Aug 2012
    Accountable for all centralized, early-stage collections and related support activities for a large direct and indirect automobile portfolio which spans the United States. Geographic footprint included three collection centers, covering all time zones.
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  • Credit Union Of Texas
    Vice President- Risk Management
    Credit Union Of Texas Jan 2004 - Jan 2005
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  • Citi
    Managing Director, Collections
    Citi Jun 2000 - Jan 2004
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  • Citi
    Regional Collection Center Manager
    Citi Aug 1996 - Jun 2000
    View

J. Tann Pace Skills

Loan Servicing Banking Credit Cards Insurance Mortgage Lending Credit Risk Financial Services Operations Underwriting Risk Management Credit Consumer Lending Customer Service Management Loss Mitigation Credit Analysis Call Centers Loans Crm

J. Tann Pace Education Details

Frequently Asked Questions about J. Tann Pace

What company does J. Tann Pace work for?

J. Tann Pace works for First Financial Bank Texas

What is J. Tann Pace's role at the current company?

J. Tann Pace's current role is Head of Consumer Collections.

What is J. Tann Pace's email address?

J. Tann Pace's email address is ta****@****rgo.com

What schools did J. Tann Pace attend?

J. Tann Pace attended Angelo State University.

What skills is J. Tann Pace known for?

J. Tann Pace has skills like Loan Servicing, Banking, Credit Cards, Insurance, Mortgage Lending, Credit Risk, Financial Services, Operations, Underwriting, Risk Management, Credit, Consumer Lending.

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