- Formulated a new policy information workflow, increasing database completeness and accuracy by 30%.- Manage a database of 70,000+ client accounts to preserve a record of policy coverage information.- Automated policy processing using functional AutoHotkey and SQL prototypes, reducing entry time by 80%.- Compile regional carrier and agent sales reports for market and performance analyses.

- Identified $33 million in gross margin entitlement opportunity from pricing realignments and cost optimization.- Designed a live dashboard by standardizing cost and revenue data, enabling real-time margin analysis.- Forecasted revenue impacts of shipping-lane-specific price adjustments across various demand elasticities.- Coordinated across independent cost leg teams to assess inefficiencies and communicate recommendations.

- Researched the long-term effects of different university experiences on post-graduate behavior and career choice.- Optimized survey appearance and accessibility for better usability, increasing the response rate by 70%.- Distributed the survey to sixty pre-test participants to assess the validity of questions and metrics.- Maintained survey participant records for response and compensation tracking.