Identity and Access Administrator• Creates, Modifies and Changes accounts for Windows Active Directory & Lotus Notes• Installs Lotus Notes ID Files, Makes Group Distribution List and Sametime Access• Grants Mainframe (ACF2, DB2 and Dataset), VPN and Remote Access (RSN)• Acts as a Single Point of Contact for Customer Service and Technical Support globally• Liaises with IBM team for access not supported (Unix, as400)• Communicates with US-IDM ensuring Movers request were handled accuratelyIdentity and Access Queue Manager• Receives first hand training for new technology administration and makes documentation• Creates Training Manuals and updated procedures for all supported applications• Reviews all security requests from Ticketing System with 1 day SLO for approvals• Assigns and schedules work for ID Admin Analysts (both Manila & Canadian analyst)• Monitors and delegates work in analysts queues as required for escalations• Ensures the proper SLA and OLA are met and suggests process improvements constantly• Balances work assignments and work distribution to ensure all tasks will be done on time• Manages security analysts workflows to maximize efficiency• Mentors junior members on correct procedures and protocol for I&AM ID Admin• Attends clients and internal meetings regarding security issues as required