Johnathan Warner Email & Phone Number

New York, New York, United States

Responsible for providing support with analyzing records of project budgets, requests and deployment of workers, and other resource spreadsheets for discrepancies caused by clerical errors, software bugs, and interdepartmental data transfers. Handle other projects as necessary.

100 Wall Street, New York, Ny 10005

Provide extensive administrative support to the Northeast Regional Vice President and several teams of sales professionals at Wall Street broker office.> Complete and process expense reports, including retrieving missing receipts from vendors, providing accurate business purposes and attendee lists, and correcting returned reports as needed.> Generate, arrange, and manage travel options (flights, hotels, and car rentals) for team members to and from business meetings in the U.S… Show more Provide extensive administrative support to the Northeast Regional Vice President and several teams of sales professionals at Wall Street broker office.> Complete and process expense reports, including retrieving missing receipts from vendors, providing accurate business purposes and attendee lists, and correcting returned reports as needed.> Generate, arrange, and manage travel options (flights, hotels, and car rentals) for team members to and from business meetings in the U.S. and internationally, as well as handling last-minute changes.> Update sales cases and create new insurance proposals in Aflac's databases.> Monitor and maintain sales representatives' calendars, complete forms for marketing events and materials, and handle ad-hoc projects, such as meeting logistics, spreadsheet compiling, and research. Show less

Fresh Meadows, Queens, New York

Convert internal telecommunications IT education recordings (PowerPoint presentations and transcripts of verbal presentations) into user-friendly and comprehensive training materials for consumers.> Close proofreading and copy-editing of text to conform with grammatical and stylistic standards while upholding the original intended meaning.> Edit and format PowerPoint for visual clarity as well as the aforementioned standards.

Manhattan, New York

Responsible for incoming calls from clients seeking assistance with debt resolution programs; provided accurate information and swift assistance and support.> High-priority customer service skills with clients experiencing stress and financial pressure.> Analyzed clients’ financial history and translated into meaningful conclusions to guide them on their next steps towards a solution.> Practiced standard operating procedures for each of the companies under Strategic… Show more Responsible for incoming calls from clients seeking assistance with debt resolution programs; provided accurate information and swift assistance and support.> High-priority customer service skills with clients experiencing stress and financial pressure.> Analyzed clients’ financial history and translated into meaningful conclusions to guide them on their next steps towards a solution.> Practiced standard operating procedures for each of the companies under Strategic Financial Solutions' umbrella. Show less

Manhattan, New York

Restocked break rooms, file rooms, and printers; cleaned employee kitchen area. Received, scanned, and delivered packages, and processed outgoing mail.

Handle a high volume of outreach calls to professional vendors and customers using prepared scripts with references to internal databases and external materials, editing in the moment as needed.> Quality customer service skills, tact and diplomacy. Succinctly pitch an offer to catch interest on a cold call.> Perform quick, comprehensive analyses of conversation with customers and record accurate data for client use.> Provided comprehensive training for incoming workers.

Scheduled, rescheduled, and edited over fifty customer appointments per day, and filed accurate customer complaints. Worked with a combined transportation scheduling and customer database program.> Processed the flow of inbound calls on an automatic queue, requiring strong time-management and multi-tasking skills.> Performed tactful negotiation to provide for incoming customers' requests while upholding company policies.> Provided comprehensive training for incoming workers.

Scanned hand enhanced high volumes of patient files, insurance paperwork, and correspondence, and archived each within its appropriate database. Worked with digitizing machines and software.> Managed the organizing and storage of both physical and digital documents for ease of access.> Provided comprehensive training for incoming workers.

Supported a high-energy team in organizing, labeling, distributing, and retrieving of physical files. Worked with mail processing machines to arrange mass distributions.> Used time management and organizational skills to maximize effectiveness and efficiency in a fast-paced environment.

Delivered cold calls to community professionals, requiring the ability to effectively and succinctly pitch an offer. Recorded accurate participant data for processing by other customer service teams.

Supported a team of librarians to receive, distribute, shelve, and maintain books and other physical media for in-person and digital requests. Performed basic maintenance on library computers and ancillary technology, and set up projectors and associated systems in classrooms.

Provided students with comprehensive support in grammar, essay structure, research techniques, argument consistency, and style. Managed an active schedule of incoming students, including clarifying hours of availability and assigning time to students on request.

Performed receptionist duties such as receiving incoming calls, recording messages, and admitting clients. Organized incoming correspondence, transcribed notes and client meetings, and archived client files.

Master’S Degree, Creative Writing

Activities and Societies: Popular Fiction Representative (2013-2014) Graduated in January 2014 from the University of Southern Maine's.

Bachelor Of Arts (B.A.), Liberal Arts And Sciences/Liberal Studies

Activities and Societies: USM Student Government Association, and the Literati I pursued an Arts and Humanities major, allowing.