Joel Rios Email & Phone Number

Las Vegas, Nevada, Us

Las Vegas, Nevada, Us

Las Vegas, Nevada, Us

Las Vegas, Nevada, Us

The Information Technology Security Engineer role include the following.• Role was switched from a supervisory role to a working lead engineer role to adequately cover increasing demand in IT for automation and required skillset to manage department workload. • Designed, managed and implemented Baseline Configurations to efficiently automate required software, resolve out-of-compliance software, and distribute licensed software across the property while reducing request and calls for IT support.• Designed, managed and implemented Self-Service software deployments for common approved software applications for all users via SCCM and the Configuration Manager client.• Designed, managed and implemented dynamic patching device collections and maintenance windows for IT compliance, cyber security while reducing risk for all devices within the organization• Collaborated with Cyber Security to successfully deploy the Rapid7 security agent to over 4,800 endpoints with an initial success rate of 95% across the enterprise, greatly reducing manual agent installs• Designed a new process for patching operations and vulnerability management that has achieved greater than 96% compliance across all endpoints for the past trailing 13 months• Completed a project with the Endpoint Security team that reduced the vulnerability risk profile by extending the SCCM architecture to safely and securely patch endpoints on external networks

Las Vegas, Nevada, Us

The IT Vulnerability Management Supervisor role included the following.• Assembled and trained a new team designed to effectively manage and prevent issues pro-actively among all Windows based devices.• Designed, managed and implemented Baseline Configurations to efficiently automate required software, resolve out-of-compliance software, and distribute licensed software across the property while reducing request and calls for IT support.• Designed, managed and implemented Self-Service software deployments for common approved software applications for all users via SCCM and the Configuration Manager client.• Designed, managed and implemented dynamic patching device collections and maintenance windows for IT compliance, cyber security while reducing risk for all devices within the organization• Collaborated with Cyber Security to successfully deploy the Rapid7 security agent to over 4,800 endpoints with an initial success rate of 95% across the enterprise, greatly reducing manual agent installs• Designed a new process for patching operations and vulnerability management that has achieved greater than 96% compliance across all endpoints for the past trailing 13 months• Completed a project with the Endpoint Security team that reduced the vulnerability risk profile by extending the SCCM architecture to safely and securely patch endpoints on external networks

Las Vegas, Nevada, Us

The IT Desktop Support Technician 3 role included the following.▪ Lead SCCM Admin for all software patching, vulnerability, firmware and application deployments.▪ Designed and deployed Windows 10 upgrades for all property devices.▪ Implemented an effective patching system for all devices within the property.▪ On-site second level in person support for IT related systems. ▪ Lead for Deskside Services Analyst team and technical escalation point.▪ Tasked with maintaining over 5000+ workstations, laptops and servers through SCCM device management.▪ Computer imaging and provisioning technician for Microsoft Windows 7 and Windows 10▪ SCCM administrator for imaging and task sequence management▪ Software packaging specialist for deployment and removal▪ Driver and firmware management specialist for deployment and removal▪ Monitor and respond quickly to incoming requests relate to IT issues.▪ Manage a support ticket queue and ticketing detail for all support work performed.▪ Maintain computer systems and act as initial support if all systems on property.▪ Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc).▪ Maintain user PCs, including upgrades and configuration as needed.▪ Assist with onboarding of new users.▪ Keep inventory of all equipment, software, and license users.▪ Install, configure, and upgrade PC software.

Las Vegas, Nevada, Us

The IT Desktop Support Technician 2 role included the following.▪ On-site second level in person support for IT related systems. ▪ Lead for Deskside Services Analyst team and technical escalation point.▪ Tasked with maintaining over 5000+ workstations, laptops and servers through SCCM device management.▪ Computer imaging and provisioning technician for Microsoft Windows 7 and Windows 10▪ SCCM administrator for imaging and task sequence management▪ Software packaging specialist for deployment and removal▪ Driver and firmware management specialist for deployment and removal▪ Monitor and respond quickly to incoming requests relate to IT issues.▪ Manage a support ticket queue and ticketing detail for all support work performed.▪ Maintain computer systems and act as initial support if all systems on property.▪ Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc).▪ Maintain user PCs, including upgrades and configuration as needed.▪ Assist with onboarding of new users.▪ Keep inventory of all equipment, software, and license users.▪ Install, configure, and upgrade PC software.

Las Vegas, Nevada, Us

The IT Desktop Support Technician 1 role included the following.▪ On-site second level in person support for IT related systems. ▪ Monitor and respond quickly to incoming requests relate to IT issues.▪ Manage a support ticket queue and ticketing detail for all support work performed.▪ Maintain computer systems and act as initial support if all systems on property.▪ Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc).▪ Maintain user PCs, including upgrades and configuration as needed.▪ Assist with onboarding of new users.▪ Keep inventory of all equipment, software, and license users.▪ Install, configure, and upgrade PC software.

Las Vegas, Nevada, Us

The IT Desktop Support Technician 1 role included the following.▪ Monitor and respond quickly to incoming requests relate to IT issues.▪ Manage a support ticket queue and ticketing detail for all support work performed.▪ Maintain computer systems and act as initial support if all systems on property.▪ Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc).▪ Maintain user PCs, including upgrades and configuration as needed.▪ Assist with onboarding of new users.▪ Keep inventory of all equipment, software, and license users.▪ Install, configure, and upgrade PC software.

The IT Desktop Support Technician 1 role included the following.▪ Monitor and respond quickly to incoming requests relate to IT issues.▪ Manage a support ticket queue and ticketing detail for all support work performed.▪ Maintain computer systems and act as initial support if all systems on property.▪ Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc).▪ Maintain user PCs, including upgrades and configuration as needed.▪ Assist with onboarding of new users.▪ Keep inventory of all equipment, software, and license users.▪ Install, configure, and upgrade PC software.

Las Vegas, Nevada, Us

The IT Desktop Support Technician 1 role included the following.▪ Monitor and respond quickly to incoming requests relate to IT issues.▪ Manage a support ticket queue and ticketing detail for all support work performed.▪ Maintain computer systems and act as initial support if all systems on property.▪ Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc).▪ Maintain user PCs, including upgrades and configuration as needed.▪ Assist with onboarding of new users.▪ Keep inventory of all equipment, software, and license users.▪ Install, configure, and upgrade PC software.

Las Vegas, Nevada, Us

The IT Helpdesk Support Specialist role included the following.▪ Monitor and respond quickly to incoming requests relate to IT issues.▪ Maintain computer systems and act as initial support if all systems on property.▪ Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc).▪ Maintain user PCs, including upgrades and configuration as needed.▪ Assist with onboarding of new users.▪ Keep inventory of all equipment, software, and license users.▪ Install, configure, and upgrade PC software.