▲ Owning technical aspects of customers' Adobe Campaign solutions to drive their digital marketing success – overall solution health and alignment with strategy.▲ Building and leveraging strong relationships with customer and Adobe stakeholders to collaboratively make ideal-state marketing visions reality.▲ Proactively making recommendations and coaching customers regarding technical best practices to maximize the return on their investment in Adobe Campaign.▲ Enhancing customers' understanding of and ability to manage their Adobe Campaign solutions using Splunk, Power BI, Grafana, and other tools.▲ Managing customer escalations to ensure proper engagement, coordination, and communication and expedite resolution.

▲ Collaboratively designed and implemented Adobe Campaign solutions to co-author customers' digital marketing success stories via data and data flow modeling, XML, JavaScript, SQL, REST and SOAP APIs, Java, and other technologies.▲ Assisted with development of Adobe Campaign Standard training as a SME.

▲ Improved U.S. Army IMCOM websites’ user experiences as a full-stack agile developerusing ASP.NET 3.5 with C#, JavaScript, and jQuery and SQL Server 2008 R2 with T-SQL.▲ Evangelized and affected adoption of improved team processes and practicesfor greater agility using Microsoft Team Foundation Server and Octopus Deploy.

▲ Immediately identified & corrected data-quality issues and provided assistance with data processes & tools recognized to increase software quality and save dozens of hours of work.▲ Quickly reduced steps to setup local dev databases 10x using T-SQL scripts and T4 templates with SSDT.▲ Enhanced brand portal's dashboard, campaign & user management, and Facebook & YouTube integrations using C#, .NET 4.5, ASP.NET MVC 5 & Web API 2, KnockoutJS & Twitter Bootstrap, D3.js & NVD3, jQuery, Json.NET, AutoMapper, Facebook's Graph API, Entity Framework 6, and SQL Azure.▲ Leveraged C# & TDD experience to provide teammate-noted assistance and demonstrate high unit-test coverage & consistent adherence to team standards.

Led the Identity team as a developer, Scrum Master, and wherever-needed contributor to deliver best-of-breed Mobile Photo Account Opening as part of a cloud & on-premise imaging platform (ASP.NET MVC 4–5 with KnockoutJS & Twitter Bootstrap, Json.NET, AutoMapper, Autofac, SQL Server 2008 R2, Quartz.NET, and Topshelf): ► Notedly advanced driver-license PDF417 barcode processing with C#, .NET 4.0–4.5, and LEADTOOLS. ► Spearheaded WCF service API's error-handling and versioning strategies for robust integrations with Android and iOS mobile apps. ► Broadened continuous integration to support team agility and PSI completion with CruiseControl.NET, NAnt, TeamCity, HP Fortify, Sandcastle Help File Builder etc. ► Redefined imaging platform's installation and maintenance using InstallShield and .NET with modular, high-reuse logic across numerous installers. ► Pioneered continuous deployment and testing of service API using VMware vSphere with PowerShell & PowerCLI, SSDT, SoapUI & Groovy, and other tools. ► Fostered teammates' growth and increased contributions through mentoring and roadblock elimination.

Led the SHARP agile team that “prepare[s] them to protect us” for the U.S. Navy as part of the National Security Strategy (NSS): ► Shaped requirements, architectures, and designs and ensured conformance to functional & non-functional expectations through collaboration with product & project managers, SMEs, architects, developers, testers, and system engineers. ► Eliminated team roadblocks and completed deliverables using C# & VB.NET, ASP.NET 4.0 (WebForms, AJAX & MVC), Infragistics NetAdvantage controls, JavaScript, ADO.NET, LINQ to SQL, LINQ to Entities, SQL Server (SMO, replication & T-SQL), Enterprise Library, GrapeCity ActiveReports, and Team Foundation Server. ► Successfully developed company-first aviation pub/sub data services through notedly difficult circumstances, leveraging SOA, C#, .NET 4.0, WCF with 2-way SSL, CSLA.NET, Castle Windsor, log4net, SQL Server 2008 R2, and SoapUI. ► Experience evident in development and team leadership recognized frequently.

Customized online learning management systems (LMSes) for Fortune 500 and national food-and-beverage and industrial-vehicle manufacturers and distributors: ► Designed and implemented RESTful JSON services for EDI with other customer systems and LMSes to exchange student, course, and tracking data. ► Leveraged extensive parallelization and asynchronicity with C#, ASP.NET 3.5, .NET TPL, Jayrock, ADO.NET & LINQ to Entities, and SQL Server & T-SQL for scalable high performance. ► Collaborated with project and team managers, customers, vendors, and developers to understand & inform expectations and deliver with tight deadlines.

Developed account validation & reporting features for compliance and faster high-volume annuity orders with internationally distributed team and strategic partners spanning the securities & insurance industries: ► Ability to quickly understand complex systems and make a difference in difficult projects repeatedly noted by superiors. ► Utilized C#, .NET 2.0, ASP.NET (WebForms & AJAX), Telerik RadControls & JavaScript, .NET Remoting & Windows service development, ADO.NET, and SQL Server & T-SQL in concert. ► Facilitated fixes to core services and databases through personal ownership of issues encountered – initiative, analysis, communication, and follow-through. ► Helped teammates and added team development capabilities while reliably completing assigned deliverables.

▲ Quickly analyzed and leveraged complex APIs and XML schemas for next-gen automotive manufacturer and dealer marketing platform – Kentico CMS API, STAR automotive XML BODs, and data providers' service APIs and schemas.▲ Developed proof-of-concept high-volume cloud integrations using Amazon EC2, .NET 4.0, WCF, C#, and BizTalk 2010 – between Salesforce.com & Kentico CMS and auto-industry data aggregators & strategic in-house systems.▲ Strong work ethic and personal commitment to success noted by management.

Analyzed UCSF's Physician Time Study web application and RESTful WCF services (ASP.NET 3.5, C#) for the School of Medicine to develop urgently required customizations and deployment process for Medicare compliance and reimbursement: ► Extended UCSF-inherited app and WCF security service for pluggable authentication given different network directories (e.g. Active Directory & eDirectory), SSO systems (e.g. Shibboleth), and related web services. ► Sourced and unified domain data from SQL Server, MySQL, and DB2 databases and developed physician reports in SSRS. ► Upgraded solution to Visual Studio 2010, ASP.NET 4.0, and SQL Server 2008 R2. ► Updated, automated, and documented deployment process for reliable, repeatable deployments at UCSD and other medical schools.

▲ Delivered new e-commerce sites, customer portals, and extranet services with VB.NET & C#, ASP.NET 2.0 (WebForms, AJAX & XML Web Services), and Telerik RadControls & JavaScript – for Ducati North America, insurance carriers, and lenders.▲ Transformed sites from Microsoft ASP & ADO to ASP.NET & ADO.NET.▲ Successfully introduced tools and practices for better team communication and change management.▲ Improved code error handling and performance and reduced maintenance with refactoring and helpful design patterns.▲ Reliably analyzed and transformed complex data using SQL Server, T-SQL, and Crystal Reports for lender & carrier reports and OEM telemarketing campaigns.

Markedly improved the capabilities & reach of BikeBandit.com with the select team that make it a top e-commerce site and powersports retailer: ► Lead development in several spheres:  ● community properties – reviews, Q&A, forums, and more  ● industry-first iPhone app's RIA services and checkout  ● transactional and marketing email automation  ● data feeds and services to drive key strategic partnerships  ● electronic-gift-card issuance and credit-card payment processing  ● JIT supplier purchase orders & receiving  ● custom call-center analysis  ● production server monitoring ► Progressively elaborated product and project details and consistently delivered in a highly agile environment. ► Thoroughly utilized C#, .NET 2.0, ASP.NET (WebForms, AJAX & XML Web Services), ASP, HTML, CSS, JavaScript, IIS & ISAPI_Rewrite, Site Server, PHP & Smarty, SQL Server (T-SQL, SSIS, SSRS & bulk copy), ClickOnce, PowerShell & WinRM, and other technologies.

Shared in and led all aspects of software projects to reduce top home builders' and insurance carriers' liability exposure: ► Piloted company SOA with team architect and catalyzed its adoption across 10+ apps, handling over 10 million data & photo submissions per year; countless data & photo fetches, 600+ employees & contractors, 1,400 builders & their employees, 5 time zones, and 25+ states – over 2+ years with nearly 99.999% uptime. ► Led related Builder Risk Assessment apps through all project phases & iterations, credited with better results, 30% faster data collection, 60% less time to deliver assessments, and resultingly higher service revenue & profit. ► Succeeded amidst double-digit annual growth, BPR & ISO 9000 certification, and other significant business changes. ► Tackled development spanning field services & management, CRM & workflow, accounting & financials, EAI, server, desktop, web & mobile platforms, internal & shrinkwrap apps, and more. ► Collaborated with local & remote teammates, management, SMEs, and users; and managed team version control, collaboration, and project management systems. ► Heavily leveraged service-orientation with ASP.NET 2.0 XML Web Services, MSMQ, BizTalk, Dynamics CRM, SQL Server 2000–2005, and a slew of technologies for LOB applications (e.g. C#, .NET 1.1-2.0, VB & VC++, LEADTOOLS & Canon SDKs, Bluetooth, Crystal Reports, and ClickOnce).

Delivered strategic IT solutions & services to growing professional & nonprofit clients: ► Engaged and sold prospects; analyzed customer requirements; reviewed and authored RFPs & SOWs. ► Won and kept customers from established competitors like Qwest & ARC/Cogent. ► Managed and contributed to successful network projects – primary, backup, and remote connectivity, managed firewalls/proxies/VPN gateways, VOIP systems, centralized backup & logging etcetera – with Inlined partners UUNET, SuSE & Dantz and other players. ► Resolved and prevented client security risks comprising malware, open relays & block lists, dangerous insiders & providers, and more. ► Built useful web, data, and admin software & customizations with Dreamweaver, ASP, ActivePerl, VB & VC++, SQL Server & Access, PocketC etc. ► Trained customer administrators and support staff for self-sufficiency.

Facilitated over 30% book of business growth to $30 million by building scalable infrastructure and helping employees work more effectively: ► Demonstrated value as a consultant and joined agency/MGA/SLB by request. ► Coordinated with owner and successfully managed entire IT landscape – budget, (Windows & Cisco) network operations & projects; ongoing software dev; vendors, consultants & partners etc. ► Consistently impressed auditors. ► Helped recover from vendor & predecessor's data loss by [1] restoring confident reporting to Lloyd's, Claytons, Empire, and other partners...and [2] consolidating claims DBs for faster post-disaster catch-up – and better underwriting long-term. ► Increased remote productivity & security while slashing related monthly costs 1,728%. ► Produced bottom-line software solutions for integration, reporting, workflow, and B2B using SQL Server, Visual FoxPro, Office & VBA, ActivePerl etc.

Completed a rigorous enterprise-software boot camp – intense hands-on training with world-class review & mentoring: ► Demonstrated working knowledge of the following areas:  ● enterprise apps – ERP, CRM, BI & DSS etc.  ● dev methodologies – waterfall & BDUF vs. iterative development & prototyping; RAD & JAD  ● relational & dimensional theory; (de)normalization; star & snowflake schemas etc.  ● modeling – ER, UML etc.  ● components – CORBA & DCOM  ● data architectures for OLTP, OLAP, and data mining; data warehouses/marts; ETL  ● Unix & SQL – Solaris & Oracle PL/SQL ► Listened and learned. Assisted fellow interns with core competencies like scope & value/reference issues, SQL query optimization, Unix file I/O, and more. ► Ultimately designed and generated Oracle transactional & reporting DBs for a bookstore chain with ERWin/ERX. Imported nearly 1,000,000 rows of real-world data and wrote queries for corporate & bookstore reports using SQL*Loader & SQL*Plus with DBA-noted skill.

Co-developed My Kellogg intranet groupware system for over 2,500 busy management faculty, staff, and students: ► Employed a 3-tier, browser/ISAPI extension/SQL Server architecture. ► Quickly learned relevant aspects of unfamiliar technologies (VC++, ISAPI, T-SQL, ODBC, MFC & Win32) by building on a solid foundation (C & C++, prototyping, DBC, concurrency, set theory, HTML & HTTP, and Windows). ► Participated in all SDLC phases – less during analysis & design, more during dev, testing, maintenance, and enhancement; collaborated with others at all levels throughout; and helped coordinate functional & stress testing with support staff. ► Adjusted to evolving requirements and difficult (ISAPI & MFC) bugs to successfully meet deadlines.