Joseph Lu Email & Phone Number

Burnaby, BC, CA

Burnaby, British Columbia, Canada

Vancouver, British Columbia, Canada

• Processed customer transactions accurately and efficiently while providing a ‘legendary’ customer experience by ensuring quick and efficient service, receiving a 100% customer service rating.
• Resolved customer complaints and issues by actively listening to their concerns and proposing effective solutions that both meet customer needs and adhere to bank policies.
• Consistently exceeded sales goals by proactively engaging customers in conversations about TD products and services… Show more
• Consistently exceeded sales goals by proactively engaging customers in conversations about TD products and services, identifying needs, and offering financial solutions, resulting in a 168% year-to-date sales.

Toronto, Ontario, Canada

• Developed and executed quarterly audits, coordinating with relevant stakeholders to gather necessary information and documentation for audit activities.
• Assessed the effectiveness of internal controls and identified areas of risk or non-compliance, providing recommendations for improvement and implementing corrective actions.
• Reviewed membership policies and records for completeness, accuracy, and compliance with membership standards, ensuring that all members meet the necessary… Show more
• Reviewed membership policies and records for completeness, accuracy, and compliance with membership standards, ensuring that all members meet the necessary criteria. Show less

Burnaby, British Columbia, Canada

• Developed and executed the organization's strategic plan, aligning it with AIESEC's mission, vision, and values, and ensuring its implementation across all levels of the organization.
• Provided guidance and support to teams, fostering collaboration, knowledge sharing, and best practices to drive consistent quality and impact across the organization.
• Represented AIESEC at national conferences, forums, and events, establishing and nurturing relationships with external stakeholders… Show more
• Represented AIESEC at national conferences, forums, and events, establishing and nurturing relationships with external stakeholders, including corporate partners, universities, and government entities.
• Advocated for the organization's values and goals, promoting AIESEC's impact and relevance in areas such as youth leadership development, cultural exchange, and sustainable development. Show less

Burnaby, British Columbia, Canada

• Lead a team of six coordinators in the creation of internal leadership development programs through planning workshops and member engagement activities
• Implemented an attitude-focused recruitment cycle establishing a strong club culture, diversifying skills sets, and establishing a strong talent pipeline
• Enforced performance management initiatives adhering to AIESEC national guidelines through monthly 1:1’s and anonymous surveys

Burnaby, British Columbia, Canada

• Increased program awareness through promotional emails, cold calls, and LinkedIn messages with potential partners; maintaining a quota of ten contacts per week
• Cultivated a positive relationship with external businesses by arranging sales meetings and quarterly newsletters

Burnaby, British Columbia, Canada

Burnaby, British Columbia, Canada

Burnaby, British Columbia, Canada

Burnaby, British Columbia, Canada

• Conducted regular one-on-one mentoring sessions, offering advice on course selection, study strategies, time management, and career exploration.
• Facilitated group workshops and seminars on topics such as networking, resume building, interview preparation, and business etiquette.
• Monitored students' progress and provided constructive feedback to help them improve their academic performance and achieve their goals.

Burnaby, British Columbia, Canada

• Demonstrated knowledge of coffee origins, brewing methods, and flavour profiles to educate customers on beverage offerings and provide personalized recommendations.
• Collaborated with team members to ensure timely preparation and delivery of customer orders during busy periods, utilizing effective communication and multitasking skills to keep up with high demand.
• Trained new baristas on café operations, including beverage preparation, customer service, and cash handling procedures… Show more
• Trained new baristas on café operations, including beverage preparation, customer service, and cash handling procedures, resulting in a cohesive and well-trained team. Show less

Burnaby, British Columbia, Canada

• Developed and maintained positive relationships with external partners, including community organizations and small businesses, resulting in increased event visibility and successful collaborations.
• Liaised with industry professionals on their keynote and panellist duties by communicating event logistics, providing seamless integration into the event program.
• Coordinated and executed successful outreach campaigns, securing over $1000 in monetary and in-kind donations from companies.

Bachelor Of Business Administration With Honours - Bba

Minor in Applied Public Policy Concentrating in MIS and Finance Business Analytics Decision Making (BADM) Certificate

Business Administration And Management