• Leads a hybrid role as both QA Manager and active QA resource, overseeing a team of 10 QA professionals while directly contributing to the testing of critical products, ensuring high-quality releases and reducing defect rates.• Collaborates with cross-functional teams (Development, Product Management, and UX/UI Design) to align on project goals, streamline communication, and ensure timely delivery of software releases.• Mentors and trains QA team members, focusing on upskilling in… Show more • Leads a hybrid role as both QA Manager and active QA resource, overseeing a team of 10 QA professionals while directly contributing to the testing of critical products, ensuring high-quality releases and reducing defect rates.• Collaborates with cross-functional teams (Development, Product Management, and UX/UI Design) to align on project goals, streamline communication, and ensure timely delivery of software releases.• Mentors and trains QA team members, focusing on upskilling in emerging testing technologies, methodologies, and best practices, which resulted in an increase in testing efficiency. • Drives adoption of Agile testing practices, implementing continuous testing frameworks across the Software Development Lifecycle (SDLC), reducing release cycle time.• Facilitates remote team collaboration, utilizing modern project management tools (e.g., JIRA, ADO, Microsoft Teams) to maintain productivity and clear communication, even across different time zones.• Strategizes and implements risk-based testing approaches, prioritizing high-impact areas and optimizing resource allocation, leading to a reduction in critical defects post-release.• Reports on key QA metrics to stakeholders, providing actionable insights and driving data-informed decisions.• Develops comprehensive test plans and test cases for new software features and releases, increasing test coverage and enhancing product reliability.• Executes end-to-end (E2E) testing for multiple complex projects, improving overall product quality and ensuring a seamless user experience for end clients.• Champions the creation and execution of automated test scripts, contributing to faster regression testing and improved efficiency. Show less

• Guided multiple projects as part of the Center of Excellence Onboarding Team, ensuring seamless integration and compliance with American Express standards, and successfully facilitated project launches across various departments.• Collaborated with global teams across multiple countries and time zones, coordinating efforts to meet project milestones, resolve issues quickly, and maintain consistent communication with stakeholders.• Established and maintained key stakeholder… Show more • Guided multiple projects as part of the Center of Excellence Onboarding Team, ensuring seamless integration and compliance with American Express standards, and successfully facilitated project launches across various departments.• Collaborated with global teams across multiple countries and time zones, coordinating efforts to meet project milestones, resolve issues quickly, and maintain consistent communication with stakeholders.• Established and maintained key stakeholder relationships, gathering critical requirements and aligning project deliverables to meet business objectives.• Developed tables and executed data uploads within the Cognos ICM environment, ensuring data integrity and seamless integration of large datasets for accurate reporting and analytics.• Managed FTP servers, overseeing the upload, monitoring, and removal of data files, while ensuring proper formatting and accuracy, resulting in improved data reliability and streamlined data processes.• Created detailed user stories for User Acceptance Testing (UAT), clearly defining business requirements and test scenarios to enhance the quality and functionality of software releases.• Generated mock data for testing within Cognos ICM, facilitating comprehensive validation of system features and calculations prior to production deployment.• Designed and modified complex calculations within Cognos ICM, adapting to evolving user story requirements and delivering accurate and efficient compensation models. Show less

- Worked from home with little to no supervision. - Responsible for contacting potential candidates for recruitment.- Found contact information for potential candidates for recruitment. - Scheduled interviews with potential candidates. - Entering, organizing, and maintaining Spreadsheets. - Worked with various recruitment tools such as Entelo and LinkedIn.

- Work from home with little to no supervision.- Provided assistance with sales and reservations.- Ensured customer satisfaction.