João Almeida Email & Phone Number

Galicia, Spain

- Actively engage with customers to understand their business objectives and how Microsoft 365 can support their goals.- Educate customers on Microsoft 365 products and services, guiding them on best practices for improving productivity and collaboration.- Assist customers in evaluating the potential benefits of a Microsoft 365 subscription, providing.

Lisbon, Portugal

- Management of daily ServiceDesk activities;- Ensure the quality of the company’s IT support;- Supervise and establish measures, procedures and company rules;- Train and follow the ServiceDesk technicians team;- Ensure that all ServiceDesk support activities are properly coordinated, monitored, registered, followed and solved in an adequate manner.Team.

Lisbon, Portugal

- Coordination of the IT Helpdesk service;- Team management;- Coordination of user service and support;- Receiving, registering, diagnosing, managing, prioritising and resolving incidents and service requests;- Interaction with clients and suppliers in analysing and resolving incidents and problems;- Basic diagnosis of network infrastructure problems..

Portugal

- Management of daily ServiceDesk activities;- Ensure the quality of the company’s IT support;- Supervise and establish measures, procedures and company rules;- Train and follow the ServiceDesk technicians team;- Ensure that all ServiceDesk support activities are properly coordinated, monitored, registered, followed and solved in an adequate manner.

Lisbon Area, Portugal

- Management of working hours,- Distribution of tasks,- Technical support for remote and local support teams,- Checking the implementation of customer procedures,- Checking technical visit reports,- Reporting and analysing ServiceDesk calls.

PLMJ

Application support for users, operation of the operating system (Windows XP, Windows 7, Windows 8 and Windows 10), printing, use of MS Office 2003 and 2010, MS Office 365, document management systems - Hummingbird, Workshare, DMS For legal (Sharepoint) and other various applications via SCCM.Repairing software systems and reinstalling.

PT

Application support users, operation of the operating system (Windows XP, Windows 7 and Windows 8), printing, use of MS Office (2003 and 2010), document management systems - Hummingbird, Workshare, DMS For legal ( Sharepoint ) and other various applications.Repairing damaged systems in terms of software, reinstalling workstations.Managing users and the IT.

Lisboa

IT support hardware, software, networks and servers. Support for telephone and smartphone networks including Blackberry and IPhones. Software and hardware support for POS and Apple computers.IT park management. Managing suppliers.Creation of manuals and procedures.

Lisboa

TMN's corporate complaint department.

Lisboa

TMN Customer Helpline.

Lisboa

User support software, hardware, networks, backups, telecommunications and servers. Repairing damaged software systems, reinstalling workstations, configuring workstations and servers. Network and telecoms cabling, service administration and backups. Hardware report and repair. Contact with suppliers.Computer and telephone management.

Lisboa

Accompanying and providing IT support for the exchange of terminals for computers in the banking sector. Supporting users in their first contact with Windows, testing the migration of terminal software to Windows.

Montemor-o-Novo

Supervisor of four trainee trainers in the first quarter of 1999 at the InforJovem Centre in Montemor-o-Novo.

Setúbal Area, Portugal

Hardware training, Windows/Office and Autodesk products.

12º Ano - Nivel 3, Técnico De Informática E Gestão

Spanish Intensive Course - A1

Windows 7, Enterprise Desktop Support Tecnician

Curso de Formação Profissional - Windows 7, Enterprise desktop support tecnician Troubleshooting e suporte a computadores que utilizem o.

Enterprise Support Tecnician

Curso de Formação Profissional – Enterprise Support Tecnician. Desenhar, planear, manter e dar suporte a sistemas de informação num grande.

Formação Em Atendimento Telefónico

Formação em atendimento telefónico e resposta a reclamações.

Formação Windows Xp

Formação básica e avançada Windows XP.

Formação Em Sql Server 2000

SQL Server formação básica e avançada.

Troubleshooting De Avarias Em Servidores

Troubleshooting de avarias de hardware Netservers HP. Montagem e configuração de servidores e bastidores.

Formador

Certificado de Aptidão Profissional, em como possui competências pedagógicas para exercer a profissão de FORMADOR, pelo Instituto e.

Frequência No Curso De Eng.ª Electrónica E Computadores

Acção De Formação Avançada Em Desenho Assistido Por Computador 97

• AutoCAD 14 – Básico • AutoCAD 14 – Avançado • 3D Studio MAX • AutoCAD 14 – MAP 2 • AutoARQ

Acção De Formação Para Monitores De Informática Inforjovem 1996

Frequência na Acção de Formação para Monitores de Informática Inforjovem 1996, pela ICL e Fundação para a Divulgação das Tecnologias de.