João Almeida Email & Phone Number

Galicia, Spain

- Actively engage with customers to understand their business objectives and how Microsoft 365 can support their goals.- Educate customers on Microsoft 365 products and services, guiding them on best practices for improving productivity and collaboration.- Assist customers in evaluating the potential benefits of a Microsoft 365 subscription, providing personalized recommendations and tailored demos.- Advise on different subscription plans and features, helping customers choose the best option for their needs and budget.- Guide customers through new subscriptions or enhancing existing ones, including step-by-step instructions and troubleshooting.- Stay updated on the latest Microsoft 365 updates and enhancements, and communicatethese effectively to customers.- Document technical issues and solutions in a knowledge base.- Collaborate with other technical support engineers to resolve complex technical issues.- Ensure a high level of customer success, with a focus on moving customers from grace period to perpetual usage and increasing license utilization.

Lisbon, Portugal

- Management of daily ServiceDesk activities;- Ensure the quality of the company’s IT support;- Supervise and establish measures, procedures and company rules;- Train and follow the ServiceDesk technicians team;- Ensure that all ServiceDesk support activities are properly coordinated, monitored, registered, followed and solved in an adequate manner.Team management: - Local Support- Implementation- Virtual Reality - Knowledge and Product management - Desktop Computing- Change management

Lisbon, Portugal

- Coordination of the IT Helpdesk service;- Team management;- Coordination of user service and support;- Receiving, registering, diagnosing, managing, prioritising and resolving incidents and service requests;- Interaction with clients and suppliers in analysing and resolving incidents and problems;- Basic diagnosis of network infrastructure problems.- Defining user support procedures

Portugal

- Management of daily ServiceDesk activities;- Ensure the quality of the company’s IT support;- Supervise and establish measures, procedures and company rules;- Train and follow the ServiceDesk technicians team;- Ensure that all ServiceDesk support activities are properly coordinated, monitored, registered, followed and solved in an adequate manner.

Lisbon Area, Portugal

- Management of working hours,- Distribution of tasks,- Technical support for remote and local support teams,- Checking the implementation of customer procedures,- Checking technical visit reports,- Reporting and analysing ServiceDesk calls.

Plmj

Application support for users, operation of the operating system (Windows XP, Windows 7, Windows 8 and Windows 10), printing, use of MS Office 2003 and 2010, MS Office 365, document management systems - Hummingbird, Workshare, DMS For legal (Sharepoint) and other various applications via SCCM.Repairing software systems and reinstalling workstations.Management of users and computer at AD level.Reporting faults to suppliers.Configuration, analysis, support and reporting of faults and requests for telephones and smart phones including Blackberry and IPhones.Analysing and configuring patching in structured network systems.Preparing and testing non-computer equipment such as projectors, audio and videoconferencing systems.IT park management at operational level.

Pt

Application support users, operation of the operating system (Windows XP, Windows 7 and Windows 8), printing, use of MS Office (2003 and 2010), document management systems - Hummingbird, Workshare, DMS For legal ( Sharepoint ) and other various applications.Repairing damaged systems in terms of software, reinstalling workstations.Managing users and the IT fleet in terms of AD and ITCM.Reporting faults to suppliers.Configuring, analysing, supporting and reporting faults and requests for telephones.Analysing and configuring patching in structured network systems.Interface with PT systems teams, triage and service teams (CSO), analysis teams (CST) and external suppliers.Preparing and testing non-IT equipment such as projectors, audio and videoconferencing systems.Communication, interface and PT representation with the client when necessary.IT park management at operational level.

Lisboa

IT support hardware, software, networks and servers. Support for telephone and smartphone networks including Blackberry and IPhones. Software and hardware support for POS and Apple computers.IT park management. Managing suppliers.Creation of manuals and procedures.

Lisboa

TMN's corporate complaint department.

Lisboa

TMN Customer Helpline.

Lisboa

User support software, hardware, networks, backups, telecommunications and servers. Repairing damaged software systems, reinstalling workstations, configuring workstations and servers. Network and telecoms cabling, service administration and backups. Hardware report and repair. Contact with suppliers.Computer and telephone management.

Lisboa

Accompanying and providing IT support for the exchange of terminals for computers in the banking sector. Supporting users in their first contact with Windows, testing the migration of terminal software to Windows.

Montemor-O-Novo

Supervisor of four trainee trainers in the first quarter of 1999 at the InforJovem Centre in Montemor-o-Novo.

Setúbal Area, Portugal

Hardware training, Windows/Office and Autodesk products.

12º Ano - Nivel 3, Técnico De Informática E Gestão

Spanish Intensive Course - A1

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Formador

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Acção De Formação Para Monitores De Informática Inforjovem 1996

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