Joseph Nguyen Email & Phone Number

Toronto, Canada Area

• Monitored live business critical IT systems for online gaming, sports betting, and lottery products to ensure minimal disruption to operations
• Documented, communicated, and escalated incidents with support when observing operational problems or system alarms as per priority
• Liaised with Draws Audit during live draws to process lottery prizes and statistics
• Managed workload automation tasks and tape backups to meet compliance measures

Toronto, Ontario

• Performed ORT testing for staging of new architecture of interconnection of data centres
• Assisted in network device audits of enterprise customers to meet compliance measures
• Provisioned lab network devices with appropriate configurations for internal testing

Waterloo, Ontario

• Independently developed a custom web application integrated for 3rd party SaaS identity management
• Updated and deployed a web application as technical debt to meet UX requirements formanager hardware refreshes
• Performed rack installation and deployment of Cisco UCS blade chassis for R&D growthrequirements and readiness
• Met governance and compliance measures for data centre audits by ensuring serverswere kept up to date with the latest security patches from vendors

Toronto, Ontario

• Performed physical and hardware validation of customer equipment that required custom configuration for on-premises deployment
• Met customer commitments to deploy new site connectivity using MPLS by ensuring vendor SLA’s were met
• Performed customer specific testing using different transport methods to ensure desired prioritization of traffic were being met for service assurance
• Designed and tested policies for advanced service routers to assure enterprise customers of support for their data class requirements

Thornhill, Ontario

• Completed manual acceptance testing that assisted in completing software releases
• Enhanced visual test cases by adding automation, which relieved QA cycles of testing
• Released environments for peers to complete performance, soak, stress, and load testing in order to meet deadlines

Morristown, New Jersey

• Managed nationwide network from a NOC utilizing a suite of tools to ensure maximum reliability and uptime for end-users of company branches
• Performed custom configuration of customer equipment for on-premises deployment to ensure out-of-box functionality
• Created architectural network diagrams to assist in narrowing downstream device problems
• Adopted vendor specific best practices for new IOS releases to ensure network security and stability

Toronto, Ontario

• Performed physical and hardware validation of customer equipment that required custom configuration for on-premises deployment
• Met customer commitments to deploy new site connectivity using MPLS by ensuring vendor SLA’s were met
• Performed customer specific testing using different transport methods to ensure desired prioritization of traffic were being met for service assurance
• Designed and tested policies for advanced service routers to assure enterprise customers of support for their data class requirements

Hamilton, Ontario

• Graded and assisted students with their math worksheets provided by the centre.

Bachelor Of Applied Science (B.A.Sc.), Electrical Engineering Honours

Ontario Secondary School Diploma, General