Enterprise Help Desk Analyst
Jun 2023 - Jun 2024
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Jairo B. Email & Phone Number
Technical Support Specialist | Aspiring Programmer | Passionate about new technologies
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✓ Verified May 2026
3 data sources
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Role
Technical Support Specialist | Aspiring Programmer | Passionate about new technologies
Location
Mount Juliet, Tennessee, United States
Who is Jairo B.? Overview
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Jairo B. is listed as Technical Support Specialist | Aspiring Programmer | Passionate about new technologies based in Mount Juliet, Tennessee, United States. AeroLeads shows a matched LinkedIn profile for Jairo B..
Jairo B. previously worked as Enterprise Help Desk Analyst at Apex Systems and Professional Services Support Tier 2 at Assa Abloy Global Solutions | Hospitality. Jairo B. holds Hospitality And Tourism, Tourism And Travel Services Management from San Jose De Maipo Technical High School.
Profile bio
About Jairo B.
In my latest role with Apex Systems, I supported the enterprise help desk end users, showcasing my expertise in technical support and customer service. At ASSA ABLOY Global Solutions | Hospitality, I provided professional services and technical support, specializing in database migration and recovery. Notably, I addressed guest room network issues at Disney's hotels, leading to improved guest satisfaction.Prior experiences include roles as a Sales Solutions Specialist at Disney Parks, where I offered chat support and assisted passholders, and as a Gaming Technical Support Specialist at Sutherland, handling PlayStation console issues.Additionally, I excelled as a Baker and Host at Chef de France and as a B2B Internet & Mobile Support Specialist at VTR.Throughout my career, I've collaborated effectively to resolve technical issues, maintaining detailed records and staying updated on industry trends. I'm committed to enhancing processes and delivering exceptional customer experiences.
Listed skills include Os X, Information Technology Infrastructure, Social Media, Sharepoint, and 45 others.
8 roles
Jairo B. work experience
A career timeline built from the work history available for this profile.
Professional Services Support Tier 2
- Provided professional services and technical support for proprietary software, including database migration and recovery, ensuring smooth and efficient operations for clients.- Successfully trained and troubleshooted guest room network issues at Disney's hotels and resorts, leading to improved guest satisfaction and positive feedback.- Received a.
Feb 2022 - Apr 2023
Disney Field Technician
Feb 2022 - Mar 2023
Sales Solutions Specialist
- Responsible for assisting annual passholders with various tasks such as reservations, membership renewals, and general inquiries- Providing chat support to passholders through platforms such as Zendesk and Service Now, troubleshooting Magic Band devices as needed- Ensuring high levels of customer satisfaction by delivering exceptional service and.
Oct 2021 - Feb 2022
Gaming Technical Support
- Gaming Technical Support Specialist, providing assistance to customers via multiple channels including chat and inbound calls, supporting the release of the PlayStation 5 as well as legacy consoles such as PS3 and PS4- Troubleshooting console issues related to different PlayStation consoles, such as connectivity, hardware and software related problems.
Oct 2020 - Apr 2021
Baker And Host
- Fresh baking from scratch a variety of traditional French bread daily, including baguettes, croissants, brioche, and more- Ensuring that all baked goods meet quality and consistency standards- Maintaining a clean and organized work environment, including the proper storage and labeling of all ingredients- Assisting with the opening and closing of the.
Jan 2020 - Jul 2020
B2B Internet & Mobile Support
- Providing tier 1 technical support to business customers for internet and mobile services, troubleshooting issues and resolving problems- Scheduling and setting appointments for technical support services and installations- Assisting customers with billing inquiries and providing billing support as needed- Processing refunds and resolving customer.
Jan 2017 - Jan 2019
Back Office Coordinator
- Monitor and control average handling time (AHT) for all backoffice operations, ensuring that targets are met or exceeded.- Analyze consumer trends and prepare detailed reports to identify potential areas for improvement in backoffice processes and procedures.- Conduct quality analysis and follow-up to ensure that all backoffice operations are performed.
Jan 2011 - Jan 2017
2 education records
Jairo B. education
Hospitality And Tourism, Tourism And Travel Services Management
San Jose De Maipo Technical High School
Google It Automation With Python Professional Certificate, Information Technology
FAQ
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Quick answers generated from the profile data available on this page.
What is Jairo B.'s role at their current company?
Jairo B. is listed as Technical Support Specialist | Aspiring Programmer | Passionate about new technologies.
Where is Jairo B. based?
Jairo B. is based in Mount Juliet, Tennessee, United States.
What companies has Jairo B. worked for?
Jairo B. has worked for Apex Systems, Assa Abloy Global Solutions | Hospitality, Disney Parks, Experiences And Products, Sutherland, and Chef De France.
How can I contact Jairo B.?
You can use AeroLeads to view verified contact signals for Jairo B., including work email, phone, and LinkedIn data when available.
What schools did Jairo B. attend?
Jairo B. holds Hospitality And Tourism, Tourism And Travel Services Management from San Jose De Maipo Technical High School.
What skills is Jairo B. known for?
Jairo B. is listed with skills including Os X, Information Technology Infrastructure, Social Media, Sharepoint, Linux, Skilled Multi Tasker, Active Directory, and Salesforce.
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