Jonatan Mora Email and Phone Number

- Led project and change management efforts for digital transformation initiatives at the Office of Student Experience and Welfare, engaging functional, technical teams, and key executive stakeholders, leading to a 30% improvement in project delivery times. Renovated project sponsorship for two consecutive years.- Managed product updates for ERP systems and institutional mobile apps, implementing automated processes that reduced activity coordination and execution time by up to 50% in the Department of Academic Success.- Standardized and established a consolidated data model for Experience and Welfare services, facilitating agile and on-demand updates of KPI-relevant data. Managed a team of two, each responsible for developing different service segments, while overseeing the integration and consolidation of these segments into a cohesive model.- Developed BI analytics focused on results, cross-functional analysis, and new impact KPIs to support decision-making processes, particularly in the Academic Success Department. Achieved the development of data-backed targets for more than 10 KPIs.

- Produced monitoring and results reports for customer loyalty strategies.- Supported the implementation of improvements in customer retention and value offering processes.- Managed partnerships and communications for the customer loyalty program.

- Developed and deployed automation projects for process execution and data collection, increasing the program's effectiveness on student success to 87%.- Governed and assured the quality of offering, participation, and KPI transactional data for the Study Groups Program, from the Academic Success Department.- Implemented automated processes and process documentation, resulting in the program's inclusion in the organizational Quality Management system, which improved process efficiency by 25%.

- Consecutive English - Spanish interpretation for medical, insurance, legal and government services in the US