Ja'Net Rogers Email and Phone Number

• Assisted staff in resolving complex customer issues, ensuring targeted and effective solutions.• Cross-trained in multiple departments to provide comprehensive phone, email, and live chat support.• Documented customer interactions in CRM, tracking requests, problems, and solutions while educatingcustomers on product features and benefits.

• Recorded customer interactions in a company database to ensure a comprehensive service history was maintained.• Conducted training for new agents on company policies and procedures, enhancing overall customer serviceeffectiveness.• Handled customer complaints and escalated complex issues to appropriate channels for resolution, ensuringcustomer satisfaction.