• Lead and developed a team of 30 Direct Reports to deliver both short-term and long-term Supply chain solutions for our customers. • Provided data analytical reports to drive efficiency to increases volume growth• Strategically aligned Capacity accounts throughout our team to increase Capacity Utilization• Worked on multiple digital implementation teams including automating our In-transit visibility.• Worked with multiple product implementation teams and pilots to launch new products/services

Regular duties include negotiating carrier rates on behalf of customers, Solicit new sales by developing leads and cold calling potential carriers.Responsible for mentoring, and training new employees, especially those directly out of college.Prevalent in various modes of transportation, such as van truckload, less-than truckload (LTL), refrigerated truckload, flat-bed, and reverse logistics.Coordinate freight schedules by collaborating with executive management, operations managers, dispatchers, as well as truck drivers.Work closely with clients to identify their needs and challenges, as well as informing them on the current transportation marketplace. Analyze the freight market on a daily basis, using variables such as diesel cost, supply/demand in certain geographic regions, and seasonality in order to price freight for our clients.

An upset customer is never the most fun, but I just want to be heard. As a team lead I would Support and educate representatives on sales, retention, billing and repair issues directly impacting the customer. Supporting my supervisor with forecasting and sales tracking for team to improve customer experience with our e3 sales process from prospecting to close. Continued support and education to Advisers on handling difficult customers/ escalated situations. my supervisor gave me the opportunity to work outside my role in generating sales reports and analyzing how our team was doing on a weekly basis and report back to him my recommendations. Key Accomplishment:Created detailed reports for my supervisor correlating average talk time to sales to help understand what our average talk time should be. With these reports I was able to show my supervisor where opportunities were being missed and where we as a team were succeeding.

Exceeded all sales metrics on a monthly basis by 15%Ranked in the top 20 nationally for revenue generated unitsTeam lead: Support fellow team members in data entry, train sales techniques, and led group discussion sessions.Ranked in top 5 for walker contact center

• Achieved $500,000 revenue in less than 3 years • Increased sales through CRM contacts with potential clients• Generated referrals through existing customers• Mentor new hires for first 90 days• Conducted peer-to-peer evaluations