• Addressed customer inquiries and complaints, assisted with product selections, and ensured a positive shopping experience.• Implemented sales strategies and promoted products to attract new customers.• Monitored inventory levels, managed reorders, and maintained well-stocked and organized product displays.• Prepared monthly reports on individual sales performance, ensuring goals were met.• Coordinated weekly with suppliers, managed orders to prevent low stock, and maintained strong supplier relationships.• Presented strategies to upper management in weekly meetings to boost sales and improve daily operations.• Achieved $500K in sales since starting in October

▪ Successfully identified and nurtured 100+ leads monthly through various channels, achieving a 30% conversion rate, showcasing strong analytical skills in data conversion.▪ Effectively delivered presentations leading to closure of 20+ high-value deals, contributing to a 22.5% annual revenue surge, highlighting strategic planning abilities in workflow optimization.▪ Strategically orchestrated entry into three new industries, successfully acquiring 50+ clients in the first quarter, expanding market share and addressing data gaps proficiently.

▪ Spearheaded team efforts by effectively delegating tasks, establishing efficient project completion and ensuring alignment with set outcomes and objectives▪ Successfully resolved an average of 40+ user conflicts per week via inbound calls, while also handling escalated issues to maintain a 95% customer satisfaction rate▪ Created and updated Knowledge Articles in both enterprise and customer databases through leveraging Power of BI, supporting end-user technology and contributing to a 12% reduction in incident resolution time

▪ Successfully analyzed metrics to create action plans, resulting in a 15% sales increase and 10% cost reduction, showcasing strong analytical skills.▪ Lucratively achieved a 17% year-over-year sales growth through effective service and sales plans, demonstrating strategic planning abilities.▪ Effectively managed inventory operations with 98% accuracy in reporting and inventory levels, highlighting attention to detail.

▪ Managed and resolved employee-customer conflicts, maintaining a 95% resolution success rate and preserving customer loyalty▪ Onboarded and trained new hires in key operational procedures, contributing to 23% improvement in staff compliance with cash-handling and internal controls▪ Streamlined workflow by clearly delegating tasks, improving overall team efficiency

▪ Conducted customer consultations to tailor flooring recommendations, ensuring satisfaction.▪ Implemented proactive follow-up strategies to nurture leads and boost sales.▪ Collaborated on targeted marketing campaigns to expand brand reach and acquire customers.