As the founder of Brangency, I oversee a diverse range of services, from shaping brand strategy and client consultations to business development and team leadership. Leading a creative team, I ensure the successful planning and execution of branding projects. My role involves staying attuned to industry trends, guiding brand development, and collaborating on comprehensive digital marketing strategies. Engaging in client presentations, networking, and managing financial health, I take a holistic approach to drive Brangency's success.

Develop and maintain Shopify stores based on client requirements.Improving existing stores to increase conversion rate & sales.Customize and design the store UI and other front-end elements to reflect the approved overall store design (mobile & desktop).Installing new plugins and Implementing APIs.Customize purchased store themes based on client and project/business requirements as needed.

Make sure employees meet performance expectations.Giving instructions or orders to subordinate employees.Recruiting, training, and evaluating staff members.Ensuring that the work environment is safe, secure, and healthy.Meeting deadlines.Approving work hours.Ensure great customer service at all levels.Delegating tasks and developing budgets and work schedules.Collaborating with other departments and professionals in the development of IT systems.Implementing safety procedures and data recovery plans.Performing tests and troubleshooting, as well as quality assurance.

Handle all types of inquiries via (telephone, e-mail, and chat).Assist and advise students in the utilization of services and facilities.Provide information and support students with scheduling activities, answering questions, and follow-up day-to-day students' concerns.Escalate and follow up on all students' inquiries with Colleges and all Departments to make sure that the inquiry has been handled.Assist New Students With the registration processAssist and prepare all required documents for Graduated Students to apply for WES Evaluations.

Handling Inbound and making Outbound Calls.Handling and assisting the customer through the LIVE CHAT. Follow up with the restaurants regarding the orders and update the customers.Confirm with the restaurants if they received the orders & inform them about the pending one.Coordinate with the restaurant about the new Timing, New Items, and changes in the prices and send the changes to the concerned department.Handle The customer complaints through call / Chat / Email and raise them with the management of the restaurant and make sure that the issue is solved and the customer is satisfied.Coaching the new agents by explaining to them how to deal with the system and what the process should be taken in each case.Checking the Dashboard and Assigning Tasks to the agents depending on the Queue.

Answering and handling calls.Assisting Customer with his Issues.Creating Tickets about the customer request (Activate/deactivate SALIK tag, change/CorrectMobile number, change Plate number…)Sending E-mails to Merge / Dispute Department, Call back, Complain…Do an investigation regarding the fines to check if it's a right or wrong violation.