Pia Jaakkola

Pia Jaakkola Email and Phone Number

Product Owner | Project Mngt | Change Mngt | Operational Development | Service Design | RPA
Pia Jaakkola's Location
Tampere, Pirkanmaa, Finland, Finland
Pia Jaakkola's Contact Details

Pia Jaakkola work email

Pia Jaakkola personal email

About Pia Jaakkola

I am a business & customer focused Product Owner, RPA Lead & ICT Product, Service Design, Change, Operative & Project Management Professional with a CAN DO –attitude. With nearly 30 years’ experience in fast changing telecom/finance business in project & product management, I manage customers, business and operations ensuring customer satisfaction. As a change agent & a service designer, I seek opportunities to improve and drive for better customer experience & operational efficiency using LEAN, service design and agile development methods. As a networker, I co-operate effectively both internally and externally in multicultural environment. You reach me viapia.m.jaakkola@gmail.com | +358 50 336 7737MY KEY SKILLSPROJECTS, OPERATIONS & CUSTOMERS• Agile project management & co-ordination• Robotic Process Automation (RPA), Automation Anywhere• Operative management• Work at customer frontend• Stakeholder mngt• Resource & capacity planning• Product planning • Supply chainMANAGING CHANGE• Change & crises management• Process development (LEAN)• IT solutions deployment (ITIL, Scrum)SERVICE DESIGN/ PRODUCT MANAGEMENT/ PRODUCT OWNER (SCRUM)• Service design & management• Scrum product owner• Productization• Road mapping• Lifecycle mngt• Requirement mngt• Go-to-Market• Product marketingPEOPLE & BUSINESS ENVIRONMENT• Team leading, engaging people, team work• Multi-functional expert organizations• International multi-cultural multi-site setupsTECHNICAL SUPPORT• Technical customer support• TrainingPUBLIC TENDERING• Tendering and public procurement: processes and documentation

Pia Jaakkola's Current Company Details

Product Owner | Project Mngt | Change Mngt | Operational Development | Service Design | RPA
Pia Jaakkola Work Experience Details
  • Finnvera Oyj
    Development Manager, Digitalisation
    Finnvera Oyj Nov 2019 - Dec 2021
    Finland
    Hands on in-house RPA scaling: business analysis, RPA development & maintenanceVendor managementBusiness representative in financing system renewal project
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  • Finnvera Oyj
    Project Manager, Business Development
    Finnvera Oyj Mar 2017 - Dec 2021
    Robotic process automation (RPA) leadSet up a center of excellence for RPATender and public procurementProject managementBusiness analyzes• Set up an in-house center of excellence in robotic process automation from scratch: pre-study, deployment project management, public procurement and RPA -pilot implementation. • Working as RPA lead communicating with businesses, analyzing and prioritizing ideas, RPA technical development and vendor management. • Requirements, simple RPA development & testing; all documentation included. • Change management and maintenance for RPA implementations in production. • Process LEANing.
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  • Studies At Tut & Lapin Yliopisto
    Competence Development & Service Design Student
    Studies At Tut & Lapin Yliopisto Dec 2015 - Mar 2017
    Tampere Area, Finland
    Service design, digitalisazion, logistics, digital marketingNetworkingCompetence development • Service design, design management & UX • Digitalization & IoT in information management & logistics • Digital marketing • Courses in Scrum, Product owner, Www-creation, social media etc.Networking in professional societies like Service Design Network, PM Club, Pitky and TEKNA.
  • Microsoft
    Specialist, Technical Sales Support
    Microsoft Aug 2012 - Nov 2015
    Technical supportProblem solvingCustomer support Change and crisis managementMass customization solution deployment Technical trainingCo-operation with agile SW development teams • SW Supply chain and care channel problem solving and issue management for Technical Sales area teams and operator accounts globally. Customer head count few hundreds.• Agile developed SW mass customization / supply chain solutions testing, deployment and key user for Technical Sales.• Requirements collecting & feeding into scrum process. Weekly production releases follow-up. • Global change management and stakeholder communication. Crises management, technical trainings, training material creation and News editor-in-chief. SharePoint online info portal creator and owner.• Project management & process development for mobile platform mass customization capabilities.
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  • Nokia
    Project Coordination Manager
    Nokia Sep 2010 - Jul 2012
    Team leadProject coordinationResource and capacity planningSubcontractor managementProcess & solution deployment • Managed a team of 18 internal and external engineers located in 5 sites in Europe, Asia and Americas. • Ensured the whole team served Sales areas and product programs in mass customization in set lead times and quality targets when running simultaneous product ramp-ups and new tool deployments. • Team capacity and resource planning & workload balancing for long and short term.• Subcontractor management, budgeting and invoice follow-up for 3 subcontractors.• SW chain process and solution deployment projects.
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  • Nokia
    Operative Manager
    Nokia Dec 2008 - Aug 2010
    Transforming the team from chaos to high productivity Sales and Operations Planning Operative management in volatile environmentSales & Production co-operationCoordination CommunicationProcess development • Operative management for operator mass customized SW package creation in 6 sites in Europe & Asia.• Managed huge demand peaks and led >25 phone production ramp-ups with thousands of mass customized SW packages in hectic environment. 0 escalation from Sales heads. 0 production stops due to missing SW package in any factory. • A single point of contact for Sales & Production in any issues related to deliveries.• In charge of Sales and Operations Planning (S&OP) process, daily follow-up, quick response into deviations and reporting. • Workload forecasting, capacity planning and cost effective work allocation to teams. • Process development and process change deployments for Sales areas and Customization.
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  • Nokia
    Product Manager / Project Manager, Npd
    Nokia Oct 2004 - Nov 2008
    Product management Project managementNew product developmentTeam leadGo to market• Global product management from a product concept till a successful million seller high-end smart phones.• Led new product development project’s implementation and delivery for Marketability area. Co-operation key counterparts: HW & SW development, verification, quality, operations, logistics, production, marketing, sales, customers and care channel.• Leader of a virtual multi-functional 5-8 professionals’ product management team.• Product owner with KSPs, product specification and documents. Requirement management & prioritization.• Prepare organization for sales through product creation, sell-in, go to market and lifecycle planning.
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  • Nokia
    Product Manager / Project Manager, In-Market
    Nokia Apr 2001 - Sep 2004
    Product & project & program management Lifecycle management Operative management with running changes in production Team leadVoice of the customer• Global product management for several Nokia smart phones in lifecycle phase. Production volumes in millions.• Proven leader for cross-functional teams. One man’s extended in-market project management responsibilities in a Do-It Yourself mode: running change co-ordination in logistics, operations, sales, after sales and customer support.• Program management for delivering product refreshes: renewed HW, SW, applications, marketing message.• Lifecycle management: e.g. road mapping, quality improvements, cost reduction and end-of-life preparations. • Customer feedback analyses & feeding into R&D and new products, customer requirement management.
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  • Nokia Mobile Phones
    Business Analyst
    Nokia Mobile Phones Jan 2000 - Mar 2001
    • Product planning & concepting, consolidation of market forecasts.
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  • Nokia Mobile Phones
    Market Analyst
    Nokia Mobile Phones Apr 1998 - Dec 1999
    • Competitor and market analyses for smart phones and communicators• Assistance in strategy process.
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  • Nokia Mobile Phones
    Graduate Trainee
    Nokia Mobile Phones Jun 1997 - Mar 1998
    • Worked in NMP global SAP R/3 implementation project as a trainee in Global Sourcing and Procurement.• M. Sc. theses: Inbound logistics in a mobile phone company associated with global SAP R/3 MM and PP implementation project.

Pia Jaakkola Skills

Mobile Devices Mobile Technology Product Management Mobile Communications Telecommunications Project Management Virtual Teams Product Marketing Product Lifecycle Management Problem Solving Line Management Gsm Team Leadership Strategy Software Project Management Technical Support Customer Service Cross Functional Team Leadership Software Development Operational Development Customer Support Customization Logistics Management Analytics Requirements Management Prioritisation R&d Cross Functional Problem Solving Technical Training International Project Management Lean Six Sigma Research And Development Rpa

Pia Jaakkola Education Details

Frequently Asked Questions about Pia Jaakkola

What is Pia Jaakkola's role at the current company?

Pia Jaakkola's current role is Product Owner | Project Mngt | Change Mngt | Operational Development | Service Design | RPA.

What is Pia Jaakkola's email address?

Pia Jaakkola's email address is pi****@****kia.com

What schools did Pia Jaakkola attend?

Pia Jaakkola attended Tampere University Of Technology, Lapin Yliopisto, Tampere University Of Technology, Universität Duisburg-Essen, Standort Duisburg, Helbus Helsinki School Of Business.

What are some of Pia Jaakkola's interests?

Pia Jaakkola has interest in Science And Technology, Education, Economic Empowerment, Health.

What skills is Pia Jaakkola known for?

Pia Jaakkola has skills like Mobile Devices, Mobile Technology, Product Management, Mobile Communications, Telecommunications, Project Management, Virtual Teams, Product Marketing, Product Lifecycle Management, Problem Solving, Line Management, Gsm.

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