Jaan Margus Email & Phone Number

Tallinn, Harjumaa, Estonia

In my job, I'm all about making the home rental process as smooth and enjoyable as possible for landlords. That means everything from helping them list their properties to handing them over to new tenants.I spend a lot of time researching what people in Estonia and Poland want when it comes to renting homes. It's important to know our users inside and out, so I can design our website and mobile app to work perfectly for them.One big part of my work is creating a design system… Show more In my job, I'm all about making the home rental process as smooth and enjoyable as possible for landlords. That means everything from helping them list their properties to handing them over to new tenants.I spend a lot of time researching what people in Estonia and Poland want when it comes to renting homes. It's important to know our users inside and out, so I can design our website and mobile app to work perfectly for them.One big part of my work is creating a design system. It's like a toolbox full of pieces that I can use to build our website and app. These pieces need to work well on all devices and be easy to use.But the coolest thing we've done is create a feature called "Rental Tinder." It's a bit like the dating app Tinder, but for landlords and tenants. It makes it fun and easy for tenants to create profiles, which helps landlords find the right people to rent their homes.I'm all about making renting homes a great experience for everyone involved. Show less

Tallinn

During my time at UX Estonia, I had the incredible opportunity to turn various ideas into exceptional user experiences for a diverse range of companies. Some of these included Estonian Air Navigation Services, Osta and Soov.ee, Playtech, G4S, Fitlap, EAS, KV.ee, KV24.ee, Horticom, Maxima, Fitlap, Symantec, and many more.In most cases, I took on the role of project manager, designer, and user researcher, all rolled into one. This meant I was involved from the initial project kickoff all… Show more During my time at UX Estonia, I had the incredible opportunity to turn various ideas into exceptional user experiences for a diverse range of companies. Some of these included Estonian Air Navigation Services, Osta and Soov.ee, Playtech, G4S, Fitlap, EAS, KV.ee, KV24.ee, Horticom, Maxima, Fitlap, Symantec, and many more.In most cases, I took on the role of project manager, designer, and user researcher, all rolled into one. This meant I was involved from the initial project kickoff all the way through to the final handoff.One project that stands out and fills me with immense pride was our involvement in building Estonia's first Remote Tower—an air navigation service that allows for the virtual management of air traffic. It was a mission that seemed almost impossible. We had just one month to prototype and design a user interface for an interactive screen that needed to be both user-friendly and provide all the essential functionalities for air traffic control agents. To make it more challenging, we had no prior knowledge of air traffic control or the terminology used in that field.Despite these hurdles, we succeeded. We conducted multiple user testing sessions, closely observed how air traffic control operations functioned, and engaged in constant feedback loops. The end result was a user interface that enabled air traffic control agents to perform their tasks seamlessly, effectively consolidating six different systems into a single, user-friendly screen.This project exemplified our commitment to practical problem-solving and the power of human-centered design, and it remains a testament to our team's dedication and adaptability. Show less

As a valued member of the core User Experience team, I played a pivotal role in delivering a wide range of user experience services to internal teams encompassing web, app, TV, business, marketing, and B2B domains. Our primary focus was on conducting research and usability testing, with the ultimate goal of aiding teams in understanding user-related challenges, validating hypotheses, and ensuring the development of user-friendly products.During my tenure with Telia, I had the privilege… Show more As a valued member of the core User Experience team, I played a pivotal role in delivering a wide range of user experience services to internal teams encompassing web, app, TV, business, marketing, and B2B domains. Our primary focus was on conducting research and usability testing, with the ultimate goal of aiding teams in understanding user-related challenges, validating hypotheses, and ensuring the development of user-friendly products.During my tenure with Telia, I had the privilege of conducting more than 300 usability tests and interviews. These efforts were instrumental in assisting business leaders and managers in testing new concepts and enhancing a unique TV solution that ultimately catered to the needs of over 100 thousand users in Estonia.My work revolved around bridging the gap between ideas and user satisfaction, fostering a culture of user-centered design within the organization. I am dedicated to the belief that user feedback and research are indispensable tools for crafting products that truly resonate with their intended audience.This version maintains a professional tone while underscoring your contributions and commitment to user-centric design principles. Show less

My time as a customer support specialist was a lesson in patience and empathy. Answering calls and helping people with complex tech issues, I learned to simplify the complicated and guide non-tech-savvy individuals.In stressful situations, I remained calm and composed, bridging the gap between frustration and resolution. This experience revealed that services are often unnecessarily complex, inspiring my commitment to user-centric design.It taught me the power of empathy and the… Show more My time as a customer support specialist was a lesson in patience and empathy. Answering calls and helping people with complex tech issues, I learned to simplify the complicated and guide non-tech-savvy individuals.In stressful situations, I remained calm and composed, bridging the gap between frustration and resolution. This experience revealed that services are often unnecessarily complex, inspiring my commitment to user-centric design.It taught me the power of empathy and the importance of making technology accessible. This journey shaped my approach to problem-solving and ignited a passion for simplifying the user experience in our increasingly digital world. Show less

United States, Georgia State

As a door-to-door salesman, I embarked on a journey filled with valuable lessons. Working long hours, facing constant rejection, and often being alone taught me about human behavior and psychology in ways no classroom could.Rejection became my greatest teacher, revealing the art of empathy, persuasion, and persistence. I learned the importance of resilience and self-motivation, navigating unfamiliar neighborhoods and challenges on my own.This experience wasn't just about making… Show more As a door-to-door salesman, I embarked on a journey filled with valuable lessons. Working long hours, facing constant rejection, and often being alone taught me about human behavior and psychology in ways no classroom could.Rejection became my greatest teacher, revealing the art of empathy, persuasion, and persistence. I learned the importance of resilience and self-motivation, navigating unfamiliar neighborhoods and challenges on my own.This experience wasn't just about making sales; it was about personal growth. It shaped me, instilling resilience, empathy, and a belief that rejection is an opportunity for growth. It prepared me for life's challenges and triumphs. Show less

It - Multimedia Studies

High School

Education record