Head Of Fraud
Current• Shaped the strategy for the Fraud team to stay ahead of evolving threats and new business demands.• The team achieved a 2x reduction in fraud losses by introducing new risk controls in the product while not adding extra friction to good users.• Integrated machine learning models into fraud decision-making, boosting detection accuracy and automation.• Expanded the team’s scope to tackle new fraud areas, including campaign abuse, SMS fraud, fake orders, and account takeovers—easily supported by our adaptable in-house platform.• Took charge of budgeting and annual planning, making sure resources matched up with our goals.• Leading a team of 10+ fraud experts, maintaining very high employee satisfaction scores by supporting their growth and creating an empowering work environment.• Started sharing fraud stories on LinkedIn to practice story-telling and build a stronger community voice.
