Jaap Kramer Email & Phone Number

Barendrecht, Zh, Nl

Heinenoord, Zuid-Holland, Nederland

Getting to know the company, all it's disciplines and employee's.

Rotterdam, Zuid-Holland, Nederland

- Lead and oversee an international team responsible for addressing over 1000 fault reports monthly.- Develop team objectives, assign tasks, set deadlines, and promote open communication. Organize holidays and conduct performance reviews.- Collaborate closely with internal stakeholders, including Sales, Operations, and Engineering, to ensure seamless cross-functional operations and alignment with business goals.- Conduct quality checks to address recurring issues, ensuring adherence to SLAs and KPIs.- Manage escalations to maintain service excellence and ensure high levels of satisfaction among B2B and B2C clients.*Highlight:- Oversaw rework projects, conducted testing of hardware and software, and delivered comprehensive feedback to the Quality team.

Rotterdam En Omgeving, Nederland

- Administered the resolution of customer fault reports from B2B clients, ensuring prompt and effective technical support.- Provided expert analysis and parts solutions to facilitate issue resolution and maintain high service quality.- Collaborated with engineering teams to develop and implement quality control measures and continuous improvement initiatives.*Highlight:- Led on-site repairs and maintenance at Fitness Clubs when necessary, ensuring minimal downtime and exceptional customer satisfaction.

- Conducted data analysis and remote system diagnostics to identify and address software issues.- Oversaw the scheduling and coordination of technical support teams, optimizing resource allocation for swift problem resolution.- Provided expert technical assistance to support technicians with complex issues, maintaining high service quality.- Supervised the final testing and approval of new installations, ensuring adherence to quality standards.

Sliedrecht

- Managed the intake and logging of customer fault reports related to vehicle GPS systems, ensuring comprehensive documentation.- Performed remote troubleshooting to resolve software issues, minimizing client downtime.- Coordinated with technicians to arrange timely repairs and maintenance, ensuring efficient service delivery.- Conducted final inspections and quality checks on new installations, validating technician work to uphold service excellence.

Barendrecht

- Managed and logged incoming customer calls, ensuring accurate documentation and resolution of issues.- Analyzed customer-reported problems, determined necessary parts, and coordinated their shipment totechnicians.- Scheduled technician visits, balancing workload and optimizing service delivery times.- Handled technician feedback and follow-ups, ensuring thorough problem resolution and customer satisfaction before closing calls.

Leidschendam / Huizen

- Leveraged in-depth knowledge of AT&T Telephone and Data systems to support engineers in optimizing configurations for up to 2M connections.- Assisted engineers in integrating analog, data, and fiber optic connections into existing infrastructure, ensuring efficient and seamless upgrades.- Provided expert technical guidance to overcome challenges in system compatibility and capacity, enhancing overall network performance.- Conducted quality assessments and implemented best practices to maintain high standards in network reliability and customer satisfaction.