Merging the inside sales department with the order processing department with the aim of improving the transition from quotation to order phase.Actions taken:Process optimization with the aim of sharing customer agreements correctly within the organization. Definition of tasks and responsibilities of own and adjacent departments.Focus on team development resulting in ownership, personal growth and promotions!Development of machine configurator.The result, happy employees, higher customer satisfaction, faster turnaround times, and lower costs.

Duties:Supporting the field sales staff and our partnersAnswering technical questionsSizing and offering our production linesDrawing up contractsAchievements:Optimizing and automating sales tools (reducing time and errors)Drawing up work processes

Duties: design and selling of electrical heating products and associated controls equipment. Target industries: Petrochemical On- and Offshore industry, the Chemical and Process industry, Food, Building industries.Achievements:Average sales growth of 17% per yearOptimization of the quotation/design process from 2 hours per quotation to half an hour.Change from reactive sales to proactive sales by reactivating old customers through cold callingFurther development of CRM

Responsible for the quality and environmental management system (ISO 9001 and 14001). My duties included, chairing the Non Conformities consultation, leading the audit team, initiating, participating in and leading quality improvement projects on products and processes, writing the monthly board report, presenting the quality figures to the management team and coordinating preventive and corrective measures.

Technically responsible for our international partners, with the following tasks: training and advising our partners, trouble shooting on site, writing training and instruction materials and handling warranty and service requests.

Technically responsible for our international partners, with the following tasks: training and advising our partners, trouble shooting on site, writing training and instruction materials and handling warranty and service requests.

Started a production facility (60 employees) in Poland. Work performed: lily bulb scaling, conifer cuttings and fruit tree grafting. My tasks were, hiring, installation of production line, starting up entry and exit control, training staff, setting up payroll and production planning.