Jaap Hoeve has more than 5 years of experience in collective insurance. Through his work experience and training in business intelligence, scrum and customer management, he helps to develop, improve, document, test and implement processes. By using his operational and managerial experience in a commercial way, he can make well considered business decisions

As a Process Coordinator in the operational department I am responsibilities are:- Help to continuously optimize our systems so that they deliver the desired value for the business throughout the entire life cycle.- First contact for stakeholders, identify opportunities and form the bridge between the operational process and the opportunities for improvement that exist.- The link between the business and IT. - Help to develop a clear vision about the product and creating the… Show more As a Process Coordinator in the operational department I am responsibilities are:- Help to continuously optimize our systems so that they deliver the desired value for the business throughout the entire life cycle.- First contact for stakeholders, identify opportunities and form the bridge between the operational process and the opportunities for improvement that exist.- The link between the business and IT. - Help to develop a clear vision about the product and creating the roadmap. Show less

For "de Amersfoorste", a subsidiary of A.S.R. I was responsible for:- Risk analysis of quotations- Relationship management between "de Amersfoorste" and the intermediaries - Assisting the intermediaries in product and needs fit between the product and customer- Answering inquiries of intermediates and customers through the phone and mailThis is in the financial field of income insurances.

Working for JOINN! I was responsible for:- Analyzing and improving restaurant procedures- Reorganizing several processes, like reorganizing supply systems and creating the wine list- Training and coaching of the front officeJoinn was a young and fresh organization when I joined. It was a unique and educational experience.

At Joinn I am responsible for:- Co-development of the strategic and tactical policy of JOINN!- Implementing the policy- Achieving the KPI's- Further development of JOINN!

Working for JOINN! I was responsible for:- Setting up restaurant procedures - Reorganizing supply systems- Training the service teamDuring this period I helped JOINN! to achieve the 7.9 grade of the “Goudenpollepel” of the AD. The grade of the service was 8.5.

The project that I started up for Interesocial had as goal the promoting of the local social businesses to the tourists. The social businesses where the companies who employed the workers who have a weaker position on the job market.During this project I got to learn:- Online marketing- Networking- Community building- Project management and start up- WordpressWe expanded this project to include an accelerator for social businesses. This way we wanted to expand… Show more The project that I started up for Interesocial had as goal the promoting of the local social businesses to the tourists. The social businesses where the companies who employed the workers who have a weaker position on the job market.During this project I got to learn:- Online marketing- Networking- Community building- Project management and start up- WordpressWe expanded this project to include an accelerator for social businesses. This way we wanted to expand the horizon of this project. The start ups got support by coaching of Interesocial, funding their business and financial control.This done through the EYE- project. Show less

As the assistant banqueting manager my responsibilities where:- Organizing several events simultaneously- Preparing upcoming events - Coaching employees- Anticipating and fulfilling the guest's wishes

As an assistant restaurant manager I helped to manage the day-to-day processes. These processes are: - Reservations - Complaint handling- Daily reservation handling- Wine stock management- Daily operational management; break scheduling and quality control and improvement- Undertaking performance reviews- The coaching of interns- Hygiene control- Menu care

As a waiter I was responsible for:- Enhancing of the guest experience- The timely serving of beverages and food- The financial settlement

As a waiter with Van Der Valk I was responsible for:- Enhancing of the guest experience- The timely serving of beverages and food- The financial settlement

I finished my thesis at the Golf & Country Club Hooge Graven in Ommen. My thesis assignment was: “Practical research to attract and retain the business guest”. During my research I interviewed several business guests of Hooge Graven. These interviews and desk research where the basis for the recommendation.

From august 2009 until january 2010 I worked in The Baiyoke Sky Hotel in Thailand. I choose this because I wanted to learn the East ways of hospitality. I learned a lot on the fields of collaboration and working together to create the best guest experience.During my internship I was taught the following in two different departments.- Receptionist:- The check-in procedure of a guest- Complaint handling- Upsell of roomsConcierge:- The booking of airplane flights… Show more From august 2009 until january 2010 I worked in The Baiyoke Sky Hotel in Thailand. I choose this because I wanted to learn the East ways of hospitality. I learned a lot on the fields of collaboration and working together to create the best guest experience.During my internship I was taught the following in two different departments.- Receptionist:- The check-in procedure of a guest- Complaint handling- Upsell of roomsConcierge:- The booking of airplane flights, taxi trips and train travels- Supervise that the porters take the luggage to the correct room- Informing guests about local places of interests Show less

During my employment here I expanded my kitchen knowledge and the basics about on floor management.

During this internship I learnt hospitality in a luxury environment. Here I learned how to exceeding the guest experience and providing luxury hospitality.

During my employment in the kitchen I learned:- Basic knowledge of the kitchen procedures- Working with different cultures