In 2014, my title was changed to that of Chief Information Officer (CIO). During this time I established the required IT Governance Structures and artifacts in line with the prescribed Government Governance Framework. I also digitised and automated all the required service request forms underlying our comprehensive IT Policy and Procedure Manual, linking them to preset approval workflows and SLA's. This period also saw my active involvement in establishing a National Beneficiary Registry of all funded medical aid members in South Africa. To this end, I established the IT Advisory Group (ITAG), a medical schemes industry IT advisory group whose aim it is to deliberate and agree on all IT systems which impact the industry directly. I also led several delegations to introduce the proposed system to principal officers and was a Keynote Speaker on the Board of Healthcare Funders National Conference in 2017 where I introduced the system to the industry. I also assisted the unit in project managing the development of the system and a working system was produced in January 2018.Other duties during this time include alignment between business and ICT, providing technology vision and direction to business, advising the Executive Management Committee and Council accordingly, managing an IT staff complement of 13, performing budget planning and control, performance management, project management, IT Governance, IT asset management, IT policy and procedure management, IT risk management, SLA management and overseeing software development efforts amongst other duties.

In 2010, I was again promoted and my title was changed to Head: ICT. During this period I completed the Masters Degree: Business Information Systems (Cum Laude) at the Tshwane University of Technology. Some of the big projects concluded during this time included project managing the procurement and fitting out of a new Head Office for the CMS in Centurion and also coordinating the move of IT Infrastructure, staff and furniture to the new premises. This was achieved with less than half a day downtime. During this period, my focus was also on establishing a consolidated IT Policy Manual with a set of comprehensive IT Procedures and having it approved by Council. Other duties during this time included refining the attainment of strategic alignment between business and ICT, providing technology vision and direction to the organisation, managing a staff complement of 13, performing budget planning and control, performance management, project management, asset management, policy and procedure management, risk management, SLA management and software management amongst other duties.

In 2006, I was promoted to Snr. IT Manager. During this time I directed efforts to establish systems which would support a Risk Equalisation Fund (REF) in South Africa. At the time, I also assisted with the revitalisation of the CMS Data Center as it had to be scaled out to accommodate REF. Apart from the specific activities listed above, I was also responsible for the Strategic management of the IT Unit. and my day to day duties included project, staff, budget, procurement, asset and software management.

During the first 5 years of my tenure at the Council for Medical Schemes, I was responsible for the digitisation of the newly established Regulatory Authority and inter-alia planned and assisted in established the IT infrastructure and the IT organisational unit. I also coordinated and project managed the development of custom applications required to fulfill the regulatory mandate of the CMS. These applications included a web based Financial Return System, a new complaints system and an accreditation system. Apart from these systems, a website with interactive stakeholder portals was also developed during this time.

My tenure at the National Department of Health culminated as Assistant Director in the Cluster: Health Resource Planning. responsible for budgeting, donor and project management as well as procurement management. Staff compliment of 100. Prior to this I held several administrative positions in the Department and progressed through the ranks over the 7 years that I was employed there.

I started my career teaching English to Grade 8 to 10 learners at Garsfontein High School in the Eastern suburbs of Pretoria.