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Jaap Pieters Email & Phone Number
Global Customer Service Lead
at
The HEINEKEN Company
1 work email found
@dorc.eu
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Global Customer Service Lead
Location
Schipluiden, South Holland, Netherlands
Company size
Who is Jaap Pieters? Overview
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Quick answer
Jaap Pieters is listed as Global Customer Service Lead at The HEINEKEN Company, a company with 42079 employees, based in Schipluiden, South Holland, Netherlands. AeroLeads shows a work email signal at dorc.eu and a matched LinkedIn profile for Jaap Pieters.
Jaap Pieters previously worked as Global Service Manager at Dorc Dutch Ophthalmic Research Center (International) and Delivery Manager at Ccs Connects. Jaap Pieters studied at Erasmus University Rotterdam.
Company email context
Email format at The HEINEKEN Company
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{first_initial}{last}@dorc.eu
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AeroLeads found 1 current-domain work email signal for Jaap Pieters. Compare company email patterns before reaching out.
Profile bio
About Jaap Pieters
Results-driven Service Leader with expertise in Senior Management, Interim Leadership, Change Management, and Continuous Improvement. Extensive experience in optimizing operations within the medical and technology sectors, with a proven track record in Customer Service, Customer Success, Technical Support, Operations Management, and Supply Chain Management.Demonstrated success in enhancing operational efficiency, implementing strategic initiatives, and driving continuous improvement across various service functions. Proficient in Lean Six Sigma methodologies, Baldrige Performance Excellence, and Project Management, ensuring exceptional service delivery and customer satisfaction.Adept at collaborating with cross-functional teams, managing large-scale projects, and fostering strong partnerships to achieve organizational goals. Committed to leveraging data-driven approaches to streamline processes, reduce costs, and elevate service quality.
Listed skills include Professional Services, Outsourcing, It Service Management, Strategy, and 14 others.
Current workplace
Jaap Pieters's current company
Company context helps verify the profile and gives searchers a useful next step.
The Heineken Company
11 roles
Jaap Pieters work experience
A career timeline built from the work history available for this profile.
Global Service Manager
CurrentCustomer Service - Introduced customer surveys and feedback systems, driving consistent improvements in service quality and increasing customer satisfaction.- Reduced response times by implementing lean workflows and optimizing customer service processes.Customer Success- Built strong customer loyalty by aligning service delivery with customer.
Jul 2022 - Present
Delivery Manager
Customer Service- Improved Service Delivery: Ensured customer requirements were developed and implemented by collaborating closely with Product Owners and challenging the development team to meet those needs.- Co-Creation with Customers: Engaged in co-creation sessions with customers to tailor solutions directly to their needs, fostering stronger.
Apr 2021 - Jun 2022
Director Of Services And Operations Emea
Customer Service- Introduced a ticketing system to streamline support workflows, enhancing service delivery and reducing customer downtime.- Developed and implemented proactive monitoring strategies to consistently exceed customer service performance targets.Customer Success- Established feedback mechanisms to improve service offerings, enhancing customer.
May 2014 - Apr 2021
Manager It Professional Services Emea
Professional Services Manager for Western and Eastern Europe, the Middle East and Africa
Oct 2013 - Apr 2014
Director Ibm Benelux Shared Service Center
Lead transition of multiple operational teams to one new organization. Improving effectiveness, efficiency, internal control and compliance.Reorganized roles and responsibilities, policies, processes and procedures for smooth transition to an offshore solution.Lead offshore outsource transition to low-wage countries.
May 2010 - Sep 2013
Senior Sales Manager
Ibm
Client Engagement Manager. Responsible for overall client satisfaction, client relationship, and generating continued Consultancy, Support and Education Professional Services revenue.
Jan 2009 - May 2010
Director Of Services
P&L Responsibility. Achieve operational, financial and strategic targets. Lead management team.
Feb 2006 - Jan 2009
Offering & Marketing Manager
Responsible for marketing strategy. Develop and drive services offerings to market, ensuring that the offerings developed align with the market, channel requirements and marketing strategy.
Jan 2005 - Feb 2006
Consultancy Services Manager
Manage organization of Consultants. Manage utilization, profitability. Drive revenue earnings and customer satisfaction.
Jul 2003 - Jan 2005
Hardware And Software Support Manager
Manage organization of Support services specialists. Telephone support and on-site support as well as Support Account Managers. Manage utilization, profitability. Drive revenue earnings and customer satisfaction.
Jun 2001 - Jul 2003
Team & coworkers
Colleagues at The HEINEKEN Company
Other employees you can reach at theheinekencompany.com. View company contacts for 42079 employees →
MG
Mariana Gazzoni
Colleague at The Heineken CompanyGreater Campinas, Brazil
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EV
Edy Verheugd
Colleague at The Heineken CompanyTilburg, North Brabant, Netherlands, Netherlands
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KL
Karel Leugenaar
Colleague at The Heineken CompanyEindhoven, North Brabant, Netherlands, Netherlands
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CL
Carla Letícia Câmara
Colleague at The Heineken CompanyFortaleza, Ceará, Brazil, Brazil
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SL
Simon Lister
Colleague at The Heineken CompanyTadcaster, England, United Kingdom, United Kingdom
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JJ
Jan Jaap Van Zanten
Colleague at The Heineken CompanyVoorschoten, South Holland, Netherlands, Netherlands
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FV
Fabio Vivian Da Silva
Colleague at The Heineken CompanyPorto Alegre, Rio Grande Do Sul, Brazil, Brazil
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PQ
Phạm Quốc Hùng
Colleague at The Heineken CompanyVietnam, Viet Nam
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KN
Konstantin Nikolov
Colleague at The Heineken CompanyStara Zagora, Stara Zagora, Bulgaria, Bulgaria
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DL
Dale Lipovsky
Colleague at The Heineken CompanySt Paul, Minnesota, United States, United States
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Mariana Gazzoni
Colleague at The Heineken CompanyGreater Campinas, Brazil
View →
EV
Edy Verheugd
Colleague at The Heineken CompanyTilburg, North Brabant, Netherlands, Netherlands
View →
KL
Karel Leugenaar
Colleague at The Heineken CompanyEindhoven, North Brabant, Netherlands, Netherlands
View →
CL
Carla Letícia Câmara
Colleague at The Heineken CompanyFortaleza, Ceará, Brazil, Brazil
View →
SL
Simon Lister
Colleague at The Heineken CompanyTadcaster, England, United Kingdom, United Kingdom
View →
JJ
Jan Jaap Van Zanten
Colleague at The Heineken CompanyVoorschoten, South Holland, Netherlands, Netherlands
View →
FV
Fabio Vivian Da Silva
Colleague at The Heineken CompanyPorto Alegre, Rio Grande Do Sul, Brazil, Brazil
View →
PQ
Phạm Quốc Hùng
Colleague at The Heineken CompanyVietnam, Viet Nam
View →
KN
Konstantin Nikolov
Colleague at The Heineken CompanyStara Zagora, Stara Zagora, Bulgaria, Bulgaria
View →
DL
Dale Lipovsky
Colleague at The Heineken CompanySt Paul, Minnesota, United States, United States
View →
2 education records
Jaap Pieters education
Education record
Education record
FAQ
Frequently asked questions about Jaap Pieters
Quick answers generated from the profile data available on this page.
What company does Jaap Pieters work for?
Jaap Pieters works for The HEINEKEN Company.
What is Jaap Pieters's role at The HEINEKEN Company?
Jaap Pieters is listed as Global Customer Service Lead at The HEINEKEN Company.
What is Jaap Pieters's email address?
AeroLeads has found 1 work email signal at @dorc.eu for Jaap Pieters at The HEINEKEN Company.
Where is Jaap Pieters based?
Jaap Pieters is based in Schipluiden, South Holland, Netherlands while working with The HEINEKEN Company.
What companies has Jaap Pieters worked for?
Jaap Pieters has worked for The Heineken Company, Dorc Dutch Ophthalmic Research Center (International), Ccs Connects, Canon Medical Systems Europe, and Vital | Toshiba Medical Systems.
Who are Jaap Pieters's colleagues at The HEINEKEN Company?
Jaap Pieters's colleagues at The HEINEKEN Company include Mariana Gazzoni, Edy Verheugd, Karel Leugenaar, Carla Letícia Câmara, and Simon Lister.
How can I contact Jaap Pieters?
You can use AeroLeads to view verified contact signals for Jaap Pieters at The HEINEKEN Company, including work email, phone, and LinkedIn data when available.
What schools did Jaap Pieters attend?
Jaap Pieters studied at Erasmus University Rotterdam.
What skills is Jaap Pieters known for?
Jaap Pieters is listed with skills including Professional Services, Outsourcing, It Service Management, Strategy, Crm, Solution Architecture, Management, and P&L Management.
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