I oversee key operations and contribute to strategic planning and decision-making to drive the company's growth and success. My responsibilities include managing production, ensuring quality control, and maintaining strong relationships with our clients and partners. With a commitment to innovation and excellence, I aim to continue the legacy of KGN Engineering and support its expansion in the transport, logistics, and infrastructure sectors.

Coordinated the efficient resolution of complex issues faced by clients by collaborating with relevant departments to provide tailored solution, enhancing the reputation for exceptional client experience.Guided customers through the claims process, negotiating requirements for group benefits, and collaborating with the claims department to expedite resolution by maintaining up-to-date knowledge of Manulife's insurance products, services, and industry trends.Handled end-to-end insurance… Show more Coordinated the efficient resolution of complex issues faced by clients by collaborating with relevant departments to provide tailored solution, enhancing the reputation for exceptional client experience.Guided customers through the claims process, negotiating requirements for group benefits, and collaborating with the claims department to expedite resolution by maintaining up-to-date knowledge of Manulife's insurance products, services, and industry trends.Handled end-to-end insurance inquiries, guiding clients to understand policies and providing advisory support, while adhering to all regulatory and compliance guidelines in the insurance industry.Excelled in high-volume problem-solving through inbound and outbound calls, emails, and company systems, promptly addressing queries and providing solutions within target timeframes, resulting in increased efficiency and streamlined operations. Show less

Demonstrated strong leadership and management skills by efficiently handling store operations, including opening and closing procedures.Collaborated with the company's hired marketing teams to enhance in-store engagement and prolong customer visits, resulting in increased sales and customer satisfaction.Managed cash transactions, provided customer assistance on the sales floor, oversaw backroom inventory, and played a pivotal role in overall store management, leading to streamlined… Show more Demonstrated strong leadership and management skills by efficiently handling store operations, including opening and closing procedures.Collaborated with the company's hired marketing teams to enhance in-store engagement and prolong customer visits, resulting in increased sales and customer satisfaction.Managed cash transactions, provided customer assistance on the sales floor, oversaw backroom inventory, and played a pivotal role in overall store management, leading to streamlined operations and heightened customer satisfaction.Implemented effective inventory strategies, reducing discrepancies and ensuring product availability. Managed stock replenishment and inventory reception for smooth store operations Show less

Strategically developed important carrier partnerships to improve service offerings, covering transportation and on-site freight operations. Resulted in better, reliable, and cost-effective solutions for clients.Demonstrated comprehensive knowledge of freight forwarding documentation, on-site operations equipment, trailer types, and commodity handling, ensuring proficient and informed decision-making in logistics management.Applied a solution-oriented mindset to troubleshoot and resolve… Show more Strategically developed important carrier partnerships to improve service offerings, covering transportation and on-site freight operations. Resulted in better, reliable, and cost-effective solutions for clients.Demonstrated comprehensive knowledge of freight forwarding documentation, on-site operations equipment, trailer types, and commodity handling, ensuring proficient and informed decision-making in logistics management.Applied a solution-oriented mindset to troubleshoot and resolve complex logistical challenges, ensuring seamless end-to-end coordination and satisfaction of clients, carriers, custom brokers and freight forwarders.Maintained constant communication and negotiations with carrier network through extensive phone calls and emails, securing profitable deals with clients and customers. Show less

Developed and executed SEO-optimized social media strategies, resulting in a 30% increase in reach and impressions, a 70% surge in social media engagement, and improved search engine rankings.Produced captivating and visually appealing content for social media platforms such as Facebook, Instagram, and LinkedIn, utilising Adobe platforms and Canva, thereby strengthening brand presence and fostering audience engagement. Collaborated with Architects, Interior Designers, and Landscapers… Show more Developed and executed SEO-optimized social media strategies, resulting in a 30% increase in reach and impressions, a 70% surge in social media engagement, and improved search engine rankings.Produced captivating and visually appealing content for social media platforms such as Facebook, Instagram, and LinkedIn, utilising Adobe platforms and Canva, thereby strengthening brand presence and fostering audience engagement. Collaborated with Architects, Interior Designers, and Landscapers to create brand assets and marketing materials for custom homes and commercial projects, resulting in elevated brand image and increased engagement from the target audience. Managed the company's branding efforts, ensuring consistent messaging and visual identity across all marketing materials and channels. and updated the website using SquareSpace, Adobe, and Canva, leading to a 40% increase in organic traffic and improved traction. Show less

Took on comprehensive business administration responsibilities within a small business setup, overseeing accounting, customer service, logistics, and overall operational functions. This multi-faceted role ensured smooth coordination across departments and optimised efficiency in day-to-day operations.Initiated documentation processes to ensure seamless cargo movement, achieving full compliance with customs regulations across ocean shipping, road transportation, and air freight… Show more Took on comprehensive business administration responsibilities within a small business setup, overseeing accounting, customer service, logistics, and overall operational functions. This multi-faceted role ensured smooth coordination across departments and optimised efficiency in day-to-day operations.Initiated documentation processes to ensure seamless cargo movement, achieving full compliance with customs regulations across ocean shipping, road transportation, and air freight sectors.Transformed warehouse operations, increasing storage capacity utilisation, optimizing inventory management, and streamlining order fulfillment processes, leading to a notable reduction in operational costs. Delivered exceptional customer service and exceeded sales targets by leveraging strong sales abilities to understand unique customer needs, providing tailored product recommendations, and contributing to substantial revenue growth and company success. Show less