Jennifer Ferrell Email & Phone Number

Austin, Tx, Us

I managed my parents' affairs outside my full time employment as their Estate Trustee from 2015-2023. - In 2023 upon my mother's passing, I took a few months away from my profession to execute the directives of the trust and will. - Additionally, I used this time to complete professional development requirements for my certifications.- I actively sought a new position to re-enter my profession and establish work/life balance.

Beverly, Massachusetts, Us

Client: GlobalFoundries- Concurrently Program Managed the Design to Product (manufacturing) and Digital Customer Engagement (commercials) Big Rocks within a multi-year portfolio implementing global modernization across the enterprise.- Release Managed 18 external teams delivering highly complex, interlocked components.- Managed program releases by applying Agile methodologies in MS ADO, employing all standard ceremonies to execute sprints, monitor progress and track status with effective reports implemented via MS ADO and Power BI.- Developed project management controls, policies and oversight procedures utilizing industry accepted project management methodologies; directed and evaluated project compliance against the established procedures.- Executed requirements definition, Statements of Work, and vendor selection for 7+ platforms.- Oversaw project timelines, deliverables, and internal/external project resources.- Managed, motivated, and built effective work teams.- Applied the APQC framework to align internal processes with global industry standards and worked end-to-end, across value streams, to comprehensively integrate programs, prerequisites, timelines and implementation schedules across the portfolio.

Austin, Tx, Us

Client: Texas Department of Transportation- Led 10 insourced Applications Maintenance resources across 35+ applications (including mainframe) using ServiceNow.- Coordinated Application Maintenance resources' support for application-related projects.- Managed maintenance backlogs for enhancements and minor bug fixes by application.- Planned, documented and tracked upgrade roadmap activities by application. - Collaborated with Infrastructure & Operations, DBAs, Procurement, Communications, and Vendor Management to progress projects and negotiate resources and timelines in the midst of competing interests.- Manage multiple PMO projects in parallel and work with multiple vendors on initiatives.- Ensured project management methodologies were followed and consistent with agency, enterprise and Texas DIR plans, standards and guidelines.- Incorporated enterprise standards across all Operations initiatives and PMO projects.- Authored test plans and collaborated with product owners to verify and validate functionality in UAT.Captured UAT results, tracked defects to closure, and documented test results for distribution across all project stakeholders.- Planned, organized, and executed training campaigns to facilitate stakeholder adoption.- Presented project overview, architecture, security review results, UAT results, and customer acceptance to CAB to acquire approval for production deployment.- Drove status reporting for Applications Maintenance division leads and facilitated monthly presentations to CIO.

Austin, Texas, Us

Clients: Sprint, International Gaming Technology- Collaborated with government and gaming technology clients to analyze IT system requirements and resources to recommend and plan software implementation projects of up to $5M, while strengthening client interactions and solidifying partnerships.- Managed high-risk projects within aggressive timelines and budget parameters, including infrastructure, product enhancement, and enterprise gaps, across globally distributed teams and applications using Kanban, Agile and Waterfall Methodologies.- Improved delivery time on IGT’s $2.2M mobile lottery gambling app project; planned and executed a co-located design workshop in Europe for 35+ IGT global resources that reduced software development cycle 50% from 10 to 5 months.- Spearheaded release and quality post-live; delivered $560K in non-taxable winnings for sports betting players at 1 week live by consolidating QA testing and expediting launch.- Implemented innovative geolocation solution on lottery’s mobile gambling app which ensured compliance with Canadian telecom carriers’ regulatory certification requirements and enabled application go-live.- Executed Train-the-Trainer educational sessions and recorded them for client’s future reference.- Engineered program strategy/structure, customer engagement, communications, planning, budget, team leadership and workstreams—operational, development, technical, testing, and contractual acceptance.- Researched and documented existing and new process improvement strategies for global software development teams; interacted with business users and other IT groups to gather business requirements for proposed system enhancements.- Communicated challenges, potential resolutions and project status to IT stakeholders and reworked project milestones to identify the critical path that guaranteed launch dates were met.

Austin, Tx, Us

Client: Texas Education Agency - Operate as the SME for 17+ discrete software applications - Perform training sessions for end users and author step-by-step Help documentation - Manage requirements definition, QA, and UAT for development projects - Lead requirements elicitation sessions with clients - Transform business requirements into functional and non-functional requirements - Design user interfaces, prototype them and mock-up the final design - Prepare formal requirements documentation - Liaise between clients and the development team throughout SDLC; acquire approval for deployment to production

Austin, Tx, Us

Manage white-label hosted solutions for association management websites. Project manage new site implementations and manage all support for legacy customer sites. Provide extensive training and tools for customers and define best practice workflows to support customers' business practices.

Austin, Tx, Us

Implement white-labeled, web-based managed services by consulting with clientele to define business, functional, and technical requirements.

Austin, Tx, Us

Designed web sites using Photoshop. Hand-coded XHTML, CSS, and ColdFusion templates and custom forms as well as performing mantenance on legacy white-label sites.

Logo design and brand developmentFully-featured, brochure web site designWeb site maintenance, revision and editingContent research, composition and proofreadingPrint designProject managementOperations management

New York, New York, Us

As co-chair, I procured donations in the months leading up to the silent auction and set up the auction displays the day of the Gala.

Managed the day-to-day operations of an online data storage provider. Defined, executed and documented major operational process changes in billing department and CRM. Designed, developed and tested white label service delivery sites. Participated in product pricing and definition. Developed strategic alliances and handled sales inquiries. Developed and executed marketing campaigns. Created collateral and marketing pieces, and designed giveaway items.

New York, New York, Us

Managed the activities of QA Analysts testing multiple, web-based Java, J2EE and XML software applications. Configured, installed, and controlled multiple test environments. Interviewed and reviewed QA team candidates. Participated actively in the software development life cycle to improve software quality. Planned, coordinated, supervised, and tested new product implementations as well as post mortems. Inspected requirements documents, participated in requirements refinement, composed and reviewed test ware, executed the test plan and cases, documented defects, and spearheaded risk management efforts. Liaised with developers and senior management daily to manage project resources, priorities and communicate status.

New York, New York, Us

Planned, investigated and performed all production installations for web-based application server environment hosting 200+ hotel booking engines. Installed and configured Netscape web servers and iPlanet application servers on Solaris hosts. Defined and documented the software deployment process and enforced the standard. Consulted with development to coordinate software build activities, and administrated the revision control.

New York, New York, Us

Managed property information data GUI accessed by 200+ hotel corporate offices. Researched and resolved hotel online transaction issues. Extensively used HTML, UNIX, and SQL to research and correct issues. Escalated Support issues via Remedy ARS. Administrated all Pegasus Solutions-owned domain names. Managed weekly listserv campaign targeting 100,000+ email addresses.

Redesigned web site to deliver a superior visitor experience. Authored content to communicate pertinent and compelling information about Brio products and programs. Managed cyber seminar series from PoC to execution.

San Francisco, California, Us

Actively recruited, trained, and developed managers and staff to give customers and exceptional shopping experience. Forecasted, analyzed, and evaluated sales volume against goals; adjusted staffing and payroll to support business trends. Directed merchandising, completion of routine price changes and execution of quarterly inventories. Developed multiple systems to improve efficiency, and trained Operational Auditors at the district level.

Ba, Plan Ii - Honors Liberal Arts

Bs, Advertising