Jose Bracamontes Email & Phone Number

Providence, Ri, Us

Strategize and implement network solutions to optimize retail operationsDeeply understand client needs and business models to tailor technology strategiesTo meet project objectives, closely collaborated with the Regional Retail Technology Manager, consultants, and outside vendors.exhibited effective written and verbal communication abilities when collaborating with teams of different backgrounds.Possessed technical and mechanical aptitudes, including the ability to install and support hardware and software.

New York, New York, Us

• Provided L1/L2 IT support to non-technical employees in the company• Coordinating general desktop projects, imagine re-imaging, and laptop support• Knowledge and experience in the field with Active Directory administration, including user upkeep, PC configuration, and group administration• Provided Tier 1 IT support to non-technical internal users through desk side support services• Offered exceptional on-site technical support by means of pop-up Help Bar for high-profileinternal events such as Fox.Al and Super Bowl.• Rolled out software updates and applied server patches to thwart threats from penetrating networks.• Works with management to assess documented resolutions and analyze trends to identify strategies to avoid future problems.• Expertise in utilizing Okta, Okta administration, Jamf, Lieberman, Quip, Bomgar, Printer Logic, SCCM, and Active Directory.

Santa Clarita, California, Us

• Responding to customer inquiries via phone, email, or chat in a timely and professional manner• Troubleshooting technical issues and providing solutions to customers• Logging and tracking customer requests using a ticketing system• Updating knowledge base articles and technical documentation• Providing first-level support for hardware, software, and network-related problems• Escalating complex issues to higher-level support technicians when necessary• Assisting with hardware and software installations, upgrades, and maintenance• Maintaining a high level of customer satisfaction by providing accurate and complete resolution to customer issues

Calabasas, Ca, Us

• Providing front-line support to customers in-store and over the phone, resolving issues related to product inquiries, returns, and exchanges.• Providing technical support for in-store systems and equipment, including point-of-sale registers and credit card terminals.• Responding to customer complaints in a professional and empathetic manner, and finding mutually-acceptable solutions.• Collaborating with store management and other teams to resolve customer issues and improve service levels.• Documenting and tracking customer interactions and resolutions in a database or CRM system.

Us

Chicago, Illinois, Us

Richfield, Minnesota, Us

Arlington, Texas, Us

High School Diploma, High School/Secondary Diplomas And Certificates

Education record