Jaba Muratee Email & Phone Number

Jaba Muratee is a .. at Bharti Airtel Limited at Bharti Airtel Limited.

• 

  8 Years Of Experience In The Telecom Industry Handling Several Roles.

  Bharti Airtel Limited

  Jul 2009 - Present

  Working as a Team Leader Voice Coordinator Support Operations. My role is to manage a team size of 6. Responsible for coordinating, liasioning with Mobility team and Contact Centre to ensure timely closure of all requests and complaints.Roles and Responsibilities :a)Churn management --> Responsible for churn of High ARPU customers .Responsible for Churn of AON > 6.Responsible for churn in Map, Platinum & Gold accounts. b)Complaint Management .c)Customer Relationship Management Client visits and relationship Campsand delight activities.d)SLA (Service Level Agreement) Management .e)Blackberry Product – Doorstep Service and Delivery.f)Improve cost efficiency of input and operations.g)VOC (Voice of Customer) integrated with Backend process. h)Align internal as well as customer interface processes, through process adherence.Significant Achievements: Won the best Circle award for Top scores on C-SAT (CSMM) for March’07. Awarded Best Voice Coordinator – South Region – Financial Year – 08-09. Rated ‘Significant Contributor’ for two consecutive financial years. Team members won the best Customer Relationship team award for South region .Trainings & Certifications:  Attended 3 days Six Sigma GB Training and successfully completed a GB project. Attended one day Six Sigma Lean Training (YB). Successfully completed a Green Belt Project on ‘Reducing Provisioning related Errors’ in the year 2009. Financial Benefits – INR 10 Lacs Successfully completed a Yellow Belt Project on ‘Reducing No Action Required Requests’’ in the year 2008. Reduced or Improve from 89% to 34%.