Jabaar Ansari Email & Phone Number

Jabaar is a Science Graduate, a goal oriented person with leadership skills. He is currently working as a Customer Success Associate at a Fintech Startup where he is given the opportunity to learn along as the organization grows in the long run.He is really fond of analyzing data and drawing conclusions, always excited to learn new things. He always strives to achieve a high standard in whatever is undertaken.

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  Csa

  Moneyhop

  Sep 2022 - Present - Dehradun, Uttarakhand, India

  •Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.•Remittance, Education Forex, Gift Forex.•Transaction Risk Analysis of Suspected Users using Anti-Money Laundering laws.•Undertaking research, documents checks, and financial crime risk assessment via internal and external sources.•Implementing Basic Banking Procedures of SBM Bank.•Conducted Customer Due Diligence of high-risk customers.•Escalating any red flags and potential risks to the escalation team.•Identifying and analyzing alerts generated by the monitoring system in order to identify potentially suspicious activity.•Generate sales leads.•Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution•Maintain financial accounts by processing customer adjustments•Prepare service reports by collecting and analyzing customer information•Manage large amounts of incoming calls and Outgoing Calls•Build sustainable relationships of trust through open and interactive communication•Meet personal/team sales targets and call handling quotas•Gather data from our CRM system on a daily /weekly basis.•Follow up with Partnered Bank Officials, Integration Channel Partners and report to relevant stakeholders as guided.•Conduct desk research (e.g. internet search and compilation, review of research reports).•Detecting and reporting suspicious activity including the predicate offences to money laundering.•Ensuring all documents submitted for CDD are in line with internal policies.•Contribute to team effort by accomplishing related results as needed.