Provides and manages all services used to deliver information technology to customers and associates including networking, desktop support, audio, video, HSIA, audio & video conferencing, webcasting and basic lighting for different types of meetings and events. - Work closely with customers to deliver an excellent meeting, conference, and working experience.- Oversee Technology Specialists in supporting/executing customer needs and help manage, train and lead specialists in personal, technical and career development/training. - Works directly with the sales and production team to ensure an organized commitment to excellence.

I mange a portfolio of clients and market company services to corporations, associations, and other entities that require technology and production services for live events. -Provide in-person and online capabilities presentations for prospective clients regarding services provided and industry best practices.-Coordinate with logistics staff event needs and prepare quote for client. Secure vendors, event equipment, and production staff according to client approved quote.-Troubleshoot day-of event issues by providing production staff with creative solutions

I worked as technology advisor creating project timelines and travel itineraries for the CEO, vendors and property staff. I also maintained personal and business contacts to ensure syncing on all devices. - Extensive product testing and implementation for the Engenius Durafon system Technical support for Apple and Microsoft products, Sirius Radio, Sonos and Satellite TV- Created a comprehensive color coded architectural diagram to troubleshoot maintenance issues

I wrote new feature tutorials as well as client spotlights for Facebook and company blog. I used Zoho to manage national and international client communications, including creating custom email templates- Created custom graphics for home page featured events section and main slider. - Used screen share software to troubleshoot client hardware and software issues

In partnership with local hotels I managed the set up, operation and strike of audio visual equipment for national conferences and weddings. I worked swiftly to diagnose and address any potential technical issues.- Met with clients and event presenters the day of the event for last minute changes, and final rehearsal.- Worked with staff to set up audio and video for hotel movie nights by the pool

I contacted clients to schedule events, track purchases, and further describe the equipment and its capabilities. I also traveled to events across the United States to set up, manage and troubleshoot audio equipment. - Act as liaison to on-site translators, local technicians and clients.- Created a PowerPoint presentation after each event summarizing the daily set up and equipment performance