Jill Bahro Email & Phone Number

My passion is to consistently advocate for customers in any environment. To support this and to inspire more creative thoughts around customer advocacy opportunities, I was a member of the CXPA and had successfully completed the testing for the Customer Experience Professional designation. (now expired)A Customer Advocacy (CXa) group at Adobe was formed internally in 2012 to support a focused journey towards building a more customer centric culture. As part of this team, I was responsible for managing content for and facilitating a Customer Immersion Program (CIP) in addition to facilitating programs that synthesize the true Customer Experience with the roles of all 10,000+ employees. In 2011 we introduced the CIP to our directors, and in 2012 our team delivered CIP programs to 87+ senior leaders including our operations team and CEO. In 2013 our team directed our efforts to delivering customer centric programs to 3200+ employees. My 2014 efforts are directed to helping to better align the Digital Marketing solution customer experiences with Adobe's mission (specifically customer centric objectives) of this organization.One of my well-developed skills is in delivering workshops to our technical community and showing them how their role directly impacts the customer lifecycle; supporting all our employees in their initiatives to define our customer’s pain points, and encourage them to create customer process improvement projects. This substantiates a cultural shift that capitalizes on infusing CXa into the day-to-day functions throughout our community. A workshop that was presented to a cross disciplined group of employees, received an NPS (Net Promoter Score) score of 87%.I love to travel, and I have gained valuable experiences working with call center staff in India, North America and the Philippines. My ability to communicate, recognizing cultural differences comes easy for me. Twitter: JAWiddifi