• Supervises and manages a diverse team by assigning roles, delegating responsibilities, and coaching to ensure an optimal shopping experience for online customers• Collaborate with other members of management to better enhance customer engagement and meet a plethora of challenges.• Track business trends and assist with creating new marketing campaigns and strategies to increase customer base• Edits and ensures online product descriptions meet and exceed accuracy and is easily understood to better ensure potential shoppers make informed buying decisions.

• Identifies, evaluates, and develops customer inventories through analysis and operations of the replenishment system.• Maintains replenishment model information, including monitoring the accuracy of weekly data, history, network changes, lead-times, past and future promotional events, new product information, pricing, and customer service performance goals.• Ensures availability of product through the monitoring and oversight of inventory systems.• Resolves unacceptable situations with customers, as well as problems between shipping locations, carriers, receiving departments, as well as inventory analysts, and buyers to ensure planned arrival of product.• Acts as liaison between customer, sales, customer service and carriers. Advice on trends and/or shifts in demand that could impact the company’s service levels.

• Monitor and ensure compliance with all independent store policies and procedures. • Oversees the day-to-day operations of the Independent teams by implementing decisions to streamline processes and procedures to ensure the Independent best customer service experience.• Monitoring and provided timely feedback, both formal and informal to staff regarding their performance of their daily duties• Set attainable Key Performance Indicators to drive efficiency and productivity across the Independent customer service teams.• Worked closely with business partners and clients to deliver ideal support and resolutions when needed.

• Responsible for coaching and developing team members to become top performer. • Worked with field teams and business partners on escalations and resolutions. • Coordinated and oversaw projects such as the yearly Pune Shutdown and engine/transmission streamline order process. • Interim Team Lead for Complex Merchandising team while the Team Lead was working on building a new team. • Proficient in APAL and Exploris processes for both Tools and Equipment teams • Conducted weekly quality assurance meeting for first level store support.

• Responsible for the selection, hiring, development, promotion, and retention of store team members, ensuring that all know and demonstrate the required seven attributes consistently. • Ensures completion of all required training and development for self and store personnel, as well as ensuring the training and development of store management in all aspects of the business • Analyze and measure business trends; develop and implement plans to maximize sales; responsible for meeting or exceeding all sales, payroll, and profit goals in conformance with company strategy. • Resolves customer complaints and issues within company guidelines.

• Handle all merchandising, inventory control, ordering, cash control, and maintenance functions ensure that the customer receives the best customer service experience. • Hired, trained, and developed team members to become strong knowledgeable salespeople that can assist in purchasing cell phones, satellite services and CB radios.• Built monthly, weekly, and daily attainable quotas for the sales team to meet and/or exceed sales goals.• Coordinated and implemented special promotions and events with national business partners such as Sprint, Verizon, and DIRECTV.• Assisted in developing local marketing and advertising strategies utilizing local businesses.